Receptionist

Role overview

The Metropole Hotel Cork is looking for an experienced full-time Receptionist to join its front office team. This position suits someone who enjoys guest interaction and has worked in customer-facing environments, ideally within a hotel setting. The hotel group places strong emphasis on learning, development, and promoting from within.

Scope of work

• Greet arriving guests, complete their registration, and provide a warm welcome.
• Deliver a polished, personalised reception and switchboard experience at all times.
• Handle reception paperwork and records accurately.

Main duties and responsibilities

• Check in guests on arrival, addressing them by name and following all established SOPs and procedures.
• Manage guest registration and checkout documents in line with Trigon Hotel Group operating standards.
• Process reservations correctly, following rate management rules and selling guidelines.
• Identify opportunities to increase in-house sales and make the most of every selling opportunity.
• Stay fully informed about company promotions and sales processes.
• Post pay-in vouchers from all departments correctly.
• Record all cash received with accuracy.
• Protect hotel cash, property, and other assets.
• Accept guests’ valuables for safe deposit, record them properly, and issue receipts.
• Keep track of room availability throughout the day.
• Verify that the cash float is correct.
• Wear the uniform supplied by the company.
• Maintain a high standard of personal cleanliness, work-area hygiene, and presentation.
• Follow the company’s Code of Conduct.
• Keep all work areas clean, safe, and organised.
• Help safeguard company stock and property.
• Follow all health and safety, hygiene, guest safety, fire, and emergency procedures.
• Comply with hotel standards and policies, including mandates and food-related standards.
• Take on reasonable tasks assigned by management or hotel guests whenever possible.
• Understand computer operations thoroughly, including account posting, daily business control, and report analysis.
• Support the Reservations Coordinator role when needed.
• Follow any reasonable instructions from the Front Office Manager or wider management team.
• Attend training sessions and communication meetings when scheduled in advance.

Candidate profile

• Previous experience in a guest-facing role, preferably in a hotel.
• Strong communication and IT skills.
• A genuine commitment to delivering excellent customer service.

Benefits

• Competitive pay.
• Relocation assistance.
• Company pension scheme.
• Death-in-service benefit.
• Employee referral bonus.
• Friends and family discounts in the restaurants.
• Special accommodation rates at the hotel.
• Paid internal and external training days.
• Access to trained mental health first aiders.
• Social and wellbeing events for team members.
• Annual awards, service recognition, and monthly Team Member of the Month recognition.
• Meals provided on duty.
• Assistance with Leap Cards.

Additional information

This is a full-time onsite role based in Cork, County Cork, Ireland.