Relationship Manager

Role overview

This position is focused on managing and growing relationship-based banking for Government clients, including Central and State Government bodies as well as PSUs, at the ministry/secretariat level. Working under the guidance of the Team Leader, the role is responsible for building durable partnerships with stakeholders across ministries, committees, and autonomous organizations.

Key responsibilities

• Bring in new government clients and oversee an assigned portfolio of Central and State PSU accounts.
• Strengthen relationships with existing customers and protect long-term engagement.
• Promote financial solutions and identify cross-sell opportunities across the client base.
• Continuously look for ways to increase the wallet share from managed accounts.
• Develop a solid understanding of all products offered to these customers.
• Stay connected with operations teams to support smooth execution and delivery of transactions.
• Support and execute marketing initiatives for the segment.
• Help the Relationship Management Group with industry, client, and market research and analysis.
• Draft credit approval and renewal notes, along with risk analysis reports for the client portfolio.
• Translate customer needs into inputs for product teams and collaborate on product development to better meet client expectations.
• Coordinate with financial markets, investment banking, and retail banking teams to create cross-selling synergies for government and PSU clients.
• Oversee management of recoveries and NPAs within the assigned customer cluster.
• Assess the capability and staffing levels needed to deliver services effectively.

Essential competencies

The role calls for strong familiarity with the structure and functioning of the Government of India, state governments, and PSUs, along with the ability to manage relationships with key bureaucratic influencers. It also requires exposure to government banking marketing approaches, including the ability to develop, launch, and scale funded and advisory products. The ideal candidate should bring entrepreneurial thinking, a strong results orientation, effectiveness in a matrix environment, and a working understanding of banking technology.

Education and experience

A CA or MBA from a reputed institute is required. The role expects 6 to 8 years of banking experience, with at least 3 to 4 years specifically in government banking and client account management. Prior experience working with government clients is preferred.

Additional information

This is a full-time, on-site position based in Bhubaneshwar, Odisha, India.