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About the Company

Emaar Hospitality Group is a globally recognized hospitality business known for creating personalized, memorable lifestyle experiences. It operates as a wholly owned part of Emaar Properties PJSC, the developer behind premium real estate, malls, and hospitality developments across multiple countries.

Established in 2007, the group oversees a diverse hospitality portfolio that includes Address Hotels + Resorts, Vida Hotels and Resorts, serviced residences, leisure clubs, restaurants, and spas. It also intends to expand its brands into major gateway cities and destinations across Europe, India, China, the Middle East, and North Africa. The company serves as the official hotel and hospitality partner of Expo 2020 Dubai.

Role Summary

This position is focused on managing room reservation enquiries related to rates, packages, and promotions received through phone, fax, email, and online channels. The role requires fast, accurate handling of requests while supporting guest satisfaction and contributing to revenue growth for the team and the wider business.

Key Responsibilities

Respond to room reservation queries across telephone, fax, email, and internet-based channels in a prompt and professional way.
Maintain service speed, accuracy, and attention to detail while handling the assigned workload.
Understand guest needs clearly and ensure reservation handling reflects those requirements.
Support the achievement of financial goals by working toward individual and team revenue targets.
Stay informed about hotel systems, products, offers, and packages so that information shared with guests is correct and current.
Follow quality standards such as reservation call scripts, email etiquette, and other internal quality measures.

Requirements

At least 1 year of experience in rooms reservations, with call centre exposure preferred.
High school diploma as the minimum qualification; a diploma or degree in Hotel Management or a related discipline is preferred.
Training or certification in telephone communication and customer service is an added advantage.
Strong ability in sales and administrative coordination.
Good working knowledge of computers and business English.
Ability to deliver on operational, financial, and quality performance expectations.
Comfortable working to KPIs and service standards for reservations interactions.

Core Competencies

Customer-first approach
Results orientation
Willingness to learn
Resilience under pressure
Flexibility and adaptability

Company Values

Emaar places strong emphasis on customer focus, accountability, speed, high energy, and the ability to adapt to changing business needs. The organization values people who take ownership, move quickly, and bring positivity and tenacity to their work.

Additional Information

This is a full-time, onsite role based in the United Arab Emirates. No salary, vacancy count, or start date was specified in the source.

Reservations Associate (VAJ)