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About Inkomoko

Inkomoko helps entrepreneurs strengthen and expand their businesses so they can improve incomes, create employment, and build stronger communities. The organization was recognized by the Financial Times in 2026 as Africa’s 5th fastest-growing company and works across East and Central Africa to support resilient, inclusive enterprise growth.

Established in 2012, Inkomoko has supported more than 100,000 entrepreneurs, including many refugee entrepreneurs. Its support model combines training, advisory services, access to finance, and market-level systems change. It is also the largest investor to refugee entrepreneurs in Africa.

With 900+ team members across 50 offices in Chad, Ethiopia, Kenya, Rwanda, and South Sudan, Inkomoko is now advancing its 2030 plan to expand into 3 more countries, serve over 550,000 entrepreneurs, and grow its $30M loan fund to reach 7M lives.

Inkomoko Values

Purpose: focus on practical solutions, deliver excellent work, and aim to lead globally.
Achievement: challenge yourself to go beyond what you previously thought was possible.
Improvement: stay humble and keep learning through honest, constructive feedback.
Bravery: take thoughtful risks, create safe spaces for others, and act with compassion and inclusion.
We Eat Goat: celebrate wins and support one another through difficult moments; the team works together in the spirit of turikumwe, tuko pamoja, abren nen, Kula na sawa, and On est ensemble.

Inkomoko is an equal opportunity employer and uses affirmative action principles. Refugees, women, and candidates representing the communities served are strongly encouraged to apply.

Role Summary

The Safeguarding Manager will play a central role in building and maintaining a workplace and program environment that protects the safety, dignity, and well-being of clients, staff, and partners. This position ensures safeguarding standards are implemented, monitored, and enforced in line with international humanitarian best practices, while partnering closely with security, HR, and program teams on prevention, detection, and response.

The role also involves training, coaching, and advising teams across all in-country program locations, as well as serving as a key point of support when safeguarding or protection concerns arise.

Key Responsibilities

Champion a culture of safety by working with leadership to embed safeguarding into daily operations, organizational decisions, performance processes, and objectives.
Build staff, partner, and client awareness of the Code of Conduct, safeguarding policies, reporting channels, rights, and responsibilities through ongoing training and communication.
Ensure that safeguarding procedures are clear, transparent, and well communicated to all relevant stakeholders.
Carry out regular safeguarding risk assessments across programs, offices, field activities, partnerships, and expansion sites, and support teams in planning mitigation actions.
Maintain reporting and complaints mechanisms that are accessible, confidential, inclusive, and responsive, with particular attention to refugee and other vulnerable groups.
Work with the regional safeguarding function to ensure consistent policies, standards, and risk management practices across initiatives.
Respond quickly and appropriately to safeguarding concerns, ensuring confidential, impartial, and timely triage and case handling in line with organizational timelines.
Apply survivor-centred practices in investigations and responses, ensuring choice, dignity, confidentiality, and culturally appropriate support options.
Coordinate safeguarding case management and investigations, keep accurate records, track progress, and escalate matters where needed.
Connect survivors to legal, medical, psychosocial, and protection support through established referral pathways.
Engage leadership, the regional safeguarding team, and external protection actors such as government authorities, UNHCR, and partner organizations when appropriate.
Contribute to reports, trend analysis, and organizational learning to strengthen future prevention and response efforts.
Track compliance with safeguarding policies, procedures, donor obligations, and minimum standards across country operations.
Conduct field visits and site reviews to identify risks, assess compliance, and support continuous improvement.
Lead safe-partnering work, including due diligence, partner capacity building, and ongoing monitoring of partner safeguarding performance.
Represent the organization in safeguarding forums, clusters, communities of practice, and other external coordination spaces.
Prepare regular safeguarding updates for country and regional leadership on risks, trends, compliance, and overall performance.
Integrate safeguarding into recruitment, onboarding, program design, implementation, monitoring, partnerships, and organizational planning.
Facilitate learning sessions, communities of practice, and knowledge-sharing activities that strengthen safeguarding practice across operations.
Identify emerging risks and lessons learned, and help teams apply stronger safeguarding approaches over time.
Support teams in strengthening safe programming, gender equality, disability inclusion, and protection mainstreaming.
Work with country leadership to maintain strong safeguarding commitment across offices through country-level briefs and performance goals.
Reinforce safeguarding through the organization’s cultural values and encourage all departments to include safeguarding objectives in KPI processes.
Deliver and coordinate safeguarding trainings so staff understand how to protect one another and ensure clients know their rights and reporting options.
Provide tailored learning sessions for different program areas and support awareness among refugee communities about the Code of Conduct, protection rights, and complaint pathways.
Ensure complaints systems remain usable for all clients, with a strong focus on refugee clients.
Provide survivor support that respects dignity and offers culturally relevant resources when safeguarding violations are reported.
Work with legal, medical, and psychosocial service providers to maintain accurate referral options and access pathways.
Manage safeguarding issues from a client-centred perspective and guide leadership on appropriate responses.
Engage external bodies such as police and UNHCR when reporting of violations is required.
Support the creation and strengthening of survivor-centred referral pathways.
Help develop and apply a country-level monitoring framework to assess the effectiveness of safeguarding systems.
Conduct regular site visits to verify that safeguarding practices are being followed consistently.
Participate actively in the network of safeguarding champions across offices to maintain standards.
Submit timely reports on safeguarding activities, trends, and incidents.
Evaluate partnerships for safeguarding risks and compliance, and train partners on organizational safeguarding expectations.
Ensure communities, partners, cultural advocates, protection partners, and other stakeholders are informed about safeguarding practices and standards.
Coordinate with UNHCR and other humanitarian actors to stay aligned with best practices and joint safeguarding efforts.
Represent the organization at relevant forums, workshops, and meetings focused on safeguarding.
Support the integration of safeguarding into program design, implementation, and partnerships.
Lead discussions on new risks, trends, and good practice, and facilitate training and learning events within the community of practice.
Help members identify gaps and strengthen safeguarding systems, including gender, disability inclusion, and safe programming.
Promote alignment with internal policies, donor expectations, and global safeguarding standards.
Act as a convenor and coordinator for the community of practice, encouraging participation and collaboration.

Requirements

At least 4 years of relevant professional experience.
At least 2 to 3 years of experience specifically in safeguarding, protection, or PSEA.
Proven background in handling safeguarding cases and investigations.
Experience working in humanitarian or development settings.
Bachelor’s degree in a relevant field.
Demonstrated experience managing incidents and case processes.
Experience supporting or conducting investigations.
Comfort working with vulnerable groups such as refugees, women, and children.
Strong knowledge of safeguarding frameworks including PSEA, child protection, and GBV.
Understanding of survivor-centred approaches, case management, referral pathways, and risk mitigation.
Practical experience with reporting channels such as hotlines and complaint systems.
Experience creating and delivering training.
Ability to develop policies and implement SOPs.
Ability to work effectively in fast-moving, resource-constrained environments with patience, humour, and creativity.
Leadership skills, including team alignment, accountability, and recognition of team effort.
Strong relationship management skills with the ability to maintain trust with partners, stakeholders, and community leaders.

Benefits

Work on meaningful initiatives that support livelihoods and job creation across East and Central Africa.
Competitive compensation with the possibility of a performance-based bonus.
Strong company culture with opportunities for learning and professional growth.
Exposure to a diverse regional team and policies that support equity and inclusion.
Dynamic, entrepreneurial work environment focused on innovation and social impact.
Health insurance for the employee and family.
Staff savings and provident fund, along with negotiated bank rates for long-term employees.
Generous annual leave, parental leave, and sabbatical options.

Application Details

Interested candidates should submit a CV and a short explanation of why they are a strong fit for the role. The application deadline is Monday, 27 July 2026.

Additional Information

This is an on-site full-time role based in Kigali, Kigali City, Rwanda.

Safeguarding Manager - Rwanda

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