Account Manager

About the Company

Glass House PR is a strategic communications agency that helps leading African brands shape public conversations, strengthen influence, and deliver meaningful impact. With a growing presence across the continent, the agency works with clients in technology, finance, real estate, energy, development, and other sectors to create communications that drive results.

Role Overview

The agency is seeking a proactive and detail-oriented Account Manager to serve as the primary contact for a portfolio of client accounts. This person will be trusted by clients, relied on by colleagues, and recognized by media contacts for strong execution and sound judgment. The role suits someone who enjoys combining strategic thinking with hands-on delivery.

Core Responsibilities

You will manage client relationships, guide communications strategy, support campaign delivery, and help ensure clients receive consistently high-quality service. The role also involves working closely with internal teams and external partners, producing communications materials, monitoring results, and contributing to agency growth.

Client Leadership and Account Management

• Develop trusted relationships with clients by understanding their business goals and shaping communications plans that support them.
• Run recurring client meetings, offer strategic advice, and maintain a high standard of service.

Strategy and Campaign Delivery

• Create and execute integrated communications strategies aligned to client objectives, covering media relations, content, events, thought leadership, and digital activity.
• Manage campaign planning and implementation from idea generation through to completion, with a focus on measurable impact.
• Work smoothly with internal teams and regional collaborators to deliver campaigns effectively.

Media Relations and Content Development

• Build strong working relationships with journalists, editors, producers, and other important media stakeholders.
• Spot and secure valuable media opportunities across print, online, broadcast, and emerging channels.
• Draft and refine communications assets such as press releases, media pitches, briefing notes, talking points, opinion articles, and bylined pieces.

Reporting and Performance Tracking

• Track media coverage and relevant industry developments affecting client sectors.
• Prepare clear, insightful reports that explain campaign performance and outline next steps.
• Assess and communicate the effectiveness of communications work against agreed goals.

Business Development

• Support proposal writing, pitch development, and other new business efforts.
• Help grow the agency by identifying opportunities to deepen relationships with existing clients.

Qualifications and Experience

The ideal candidate will have 3 to 5 years of experience in public relations, strategic communications, corporate communications, or a closely related area. Prior agency experience is preferred. A strong grasp of the media environment and established relationships across print, digital, and broadcast outlets are important. The role also requires excellent writing and speaking skills, the ability to produce strong narratives and edit carefully, solid project management capability, and comfort working across cultures, markets, and time zones.

What Success Looks Like

• Clients and media contacts trust you and maintain strong working relationships with you.
• Communications campaigns are delivered consistently and generate meaningful results.
• Strategic thinking is matched with precise and reliable execution.
• You can manage several accounts at once without compromising service quality.
• You contribute to growth through client retention, account expansion, and new business wins.

Why Join Glass House PR

Joining Glass House PR means working on high-profile campaigns for ambitious and innovative brands across Africa. The agency values integrity, clarity, creativity, and innovation. As the company expands, this role offers the chance to grow professionally, deepen communications expertise, and contribute to an energetic and fast-moving team.

Application Note

Candidates who are enthusiastic about storytelling, strategic communications, and helping brands shape influential conversations across Africa are encouraged to apply.