Benefits Analyst

About the Role

7-Eleven is seeking a Benefits Analyst to support and administer Canadian employee benefits programs. Reporting to the Director of Benefits, this role handles day-to-day administration across retirement, group insurance, leave-related claims, employee assistance, and service award programs. The position also serves as a key contact for benefit questions, plan updates, vendor coordination, and Oracle HR/Payroll system support.

Key Responsibilities

• Oversee administration of the Canadian Retirement Plan and act as Secretary for the Retirement Committee.
• Work with committee members and external advisors to review investment manager performance, evaluate plan design, and suggest improvements to senior leadership.
• Update member booklets and enrolment materials so they remain accurate and current.
• Communicate benefit plan changes to employees and distribute enrolment packages to eligible participants.
• Enter Group RRSP enrolments into Oracle and establish payroll deductions.
• Lead RFP activity and vendor evaluation for benefits and retirement arrangements.
• Interview shortlisted vendors, complete reference checks, and prepare recommendation documents for senior management.
• Support vendor transitions by coordinating meetings, project activities, and workflows among internal teams, vendors, and consultants.
• Assist with contract negotiations and review proposals, contracts, amendments, plan documents, and employee communications.
• Help manage annual renewal discussions with the insurance carrier alongside external consultants.
• Administer the Group Insurance program, including enrolments, disability claims, dental, extended health, and life insurance claims.
• Process benefits enrolments for special handling employees and manage long-term disability and short-term disability claims, including life claims and beneficiary coordination.
• Maintain insurance policy records and ensure updates are reflected when changes occur.
• Handle relationships with consultants, providers, and insurance carriers while coordinating expectations and deliverables.
• Respond to employee questions about eligibility, plan rules, and claims.
• Use sound judgment to resolve escalated benefit and claim issues in a fair, cost-conscious, and risk-aware way.
• Manage the Employee Assistance Program, including employee communications and provider contract renewal.
• Administer the Canadian Service Award Program and serve as vendor liaison.
• Ensure program procedures are followed and that benefits programs comply with both provincial and federal requirements.
• Track industry changes and recommend benefit enhancements to senior management.
• Monitor benefit program costs and suggest design or premium changes when needed.
• Work with senior management to select and oversee consultants, record keepers, and insurance carriers.
• Support Employee Service Center and Field HR teams with benefits-related issues.
• Prepare reports and analyses as needed.
• Act as Business Process Owner and Subject Matter Expert for benefits setup and maintenance in Oracle HR/Payroll.
• Handle user acceptance testing for system upgrades and year-end patch releases.
• Train and support Employee Service Center and field HR staff on Oracle procedures.
• Perform other related duties as assigned.

Requirements

• Bachelor’s degree in business or a related field.
• 2 to 3 years of experience in a trust company, insurance company, corporate insurance setting, or another related role with benefits administration duties.
• Ability to interpret company policies and vendor contracts.
• Strong written communication skills for employee correspondence and policy updates.
• Comfort with calculations used for deductions, trend reporting, and similar tasks.
• Proficiency with PCs, word processing, spreadsheets, and reporting tools.
• Working knowledge of Oracle HRIS for data entry, retrieval, and report generation.
• Ability to use office equipment such as a photocopier, fax machine, and calculator.
• Limited travel within Vancouver for meetings.
• Ability to work in a standard office environment with no unusual physical demands.
• Strong judgment and problem-solving skills for handling sensitive benefits matters.
• Experience supporting process improvements and maintaining compliance across multiple jurisdictions.

Additional Information

This role does not involve direct people management. Decisions are generally reviewed before they are put into effect. The job is not limited to the duties listed here; responsibilities may change if business needs, staffing, workload, emergencies, or technology changes require it.

Compensation

Annual pay for this position is listed at $70,000 to $90,000. Any bonus, commission, long-term incentive, or benefit-related compensation remains subject to company discretion and applicable policies.

Workplace Compliance

The company will consider qualified applicants with criminal histories in a manner consistent with the applicable fair chance hiring requirements.