Cafe Team Member

Role overview

Join a busy café team where each shift blends food preparation, friendly service, and keeping the space running smoothly. In this role, you’ll help create a welcoming experience for customers by serving food and drinks, maintaining high food safety standards, and making sure the café stays clean, tidy, and well organised.

The position is designed for someone who enjoys hands-on work, thrives in a fast-moving setting, and takes pride in delivering consistent service. The café offers flexible working hours, opportunities to progress, and a supportive team environment.

New team members are offered a minimum of 8 guaranteed hours per week. Working times are planned around set availability windows, and scheduled shifts are shared 3 weeks in advance. If your availability is close to, but not exactly the same as, the advertised times, the team still encourages you to apply.

Applicants must be 18 years old or above for this role.

Key duties

• Keep kitchen tools, equipment, and utensils clean and ready for use.
• Provide fast, attentive, and courteous service to customers.
• Follow hygiene and food safety rules, including maintaining required daily records.
• Use FIFO stock rotation to help keep ingredients fresh.
• Receive deliveries and store food safely and correctly.
• Work in line with all operating policies and site procedures.
• Prepare, cook, and serve menu items according to café standards.
• Help ensure product availability and uphold quality expectations.
• Know the café menu thoroughly and serve items exactly as intended.
• Handle customer concerns and escalate information to the Café Manager when needed.
• Stay informed about business updates and new initiatives.
• Clear and sanitise tables to maintain a clean dining area.

What you need to succeed

You’ll need a genuine interest in hospitality and customer care, along with practical knowledge of health and safety expectations. The role also calls for someone who can work efficiently while keeping their area clean and organised.

Success in this position depends on being a strong team player, communicating clearly, staying proactive, juggling multiple tasks, and remaining calm under pressure. Good planning, personal initiative, and flexibility in a lively environment are also important.

Benefits and support

• 10% off purchases, with 15% off at pay day weekends, plus savings of up to £2,000 a year through the colleague Clubcard and an additional shared card for family outside your household.
• Flexible working requests available from your first day.
• Retirement savings plan.
• Life assurance cover.
• Free wellbeing services with resources for mental, physical, and general wellbeing.
• Access to a discounts and deals platform covering shopping, dining, family treats, and household bills.
• Uniform provided, along with supportive policies for different life events.
• 28 days of holiday from the start, including bank holidays.
• Access to colleague networks that bring people from different backgrounds together.

About the workplace

With hundreds of cafés across the country, the team focuses on delivering a consistently strong customer experience in an environment where no two days are the same. The cafés are known for their friendly, family-style atmosphere and their emphasis on growth and opportunity.

The organisation values inclusion, diversity, and flexible working. Colleagues are encouraged to discuss their individual circumstances during the hiring process so support can be tailored where possible. The recruitment process is designed to be accessible, and the employer is a Disability Confident Leader committed to inclusive hiring practices.

Additional information

In periods of high application volumes, the role may close earlier than the advertised deadline so applications can be handled fairly and efficiently. Individual feedback is provided only to candidates who reach the interview stage.