Call Center Supervisor

Role overview

Gabriel Pizza Franchise Corporation is hiring a Call Center Supervisor to support its customer service operation across Canada. This role focuses on guiding agents, resolving escalations, tracking call activity, and helping ensure smooth day-to-day call center performance. The position is fully remote and open to candidates anywhere in Canada.

Key duties

• Provide bilingual support in French and English and be fully available for closing shifts, nights, and weekends.
• Respond to service-related questions and step in when agents need help or cannot complete a call.
• Watch queue activity, inbound call volume, waiting calls, abandonment rate, and related service metrics.
• Keep team members informed with encouragement, constructive feedback, and positive communication.
• Assist restaurant locations by answering their questions and providing support as needed.
• Share updates about new products with the call center team.
• Complete at least one quality monitoring review with every agent every two weeks.
• Maintain accurate administrative records and bookkeeping.
• Deliver training for new hires as well as current staff members.
• Manage and resolve escalated customer complaints.

Compensation

This position pays an hourly wage of $20 to $22.

Work arrangement

The job is remote and can be performed from anywhere in Canada.