Customer Support Analyst (Remote)

Role overview

This contract position is for a Customer Support Email Analyst working remotely from anywhere in the United Kingdom. The assignment is with a client of Hire Feed and focuses on handling customer questions sent by email, investigating issues, and providing accurate, timely resolutions. Success in this role depends on careful attention to detail, clear written communication, and a strong service mindset.

What you'll do

• Review incoming customer emails to understand the underlying issue, question, or request.
• Write professional, concise, and helpful replies that guide customers toward a solution.
• Follow company policies and service-level expectations in every interaction.
• Work with other teams when a case requires additional input or resolution steps.
• Keep customer records updated with interaction details, outcomes, and follow-up actions in the support platform.

Skills and qualifications

• Strong written English, including solid grammar and spelling.
• Hands-on experience with email support tools and customer service software.
• Ability to stay productive and self-managed while working remotely.
• Good troubleshooting and issue-resolution skills.
• Comfort with data entry and maintaining accurate documentation.

Additional information

This opportunity is intended for candidates looking for flexible contract work with real impact on customer satisfaction and support operations. It is associated with a technology-focused global business and is suited to people who can contribute independently in a remote environment.

Equal opportunity

Selection is based on skills and demonstrated ability. Candidates from all backgrounds are encouraged to apply, and prior employment history is not a deciding factor.

Compensation

The pay range for this role is $10 to $20 per hour.