Customer Support Representative (Chat, Text, Calls) - Part-Time

Overview

Milan Laser Hair Removal is hiring an in-person part-time Client Services representative in Omaha, Nebraska. This is a fast-moving, people-focused contact center role where you will help deliver a smooth and positive experience for clients across the country. The company is a major laser hair removal provider with more than 400 clinics across 39 states and is recognized as a two-time Best Places to Work in Omaha winner.

The team environment is energetic, collaborative, and performance-oriented. This role can be a strong entry point into the company, with possible paths toward a full-time Client Coordinator position, other performance-based roles, or opportunities across corporate and field teams.

Compensation

The position starts at $19.00 per hour. In addition, employees may earn hourly differentials and commission. Top performers can reach total earnings of $22 to $24 per hour.

Schedule and Hours

This is a part-time role with 16 to 24 hours per week, typically arranged in 4 to 5 hour shifts. Morning, evening, and weekend availability is required.

Business hours are Monday through Thursday from 7:30 AM to 8:00 PM, Friday and Saturday from 7:00 AM to 8:00 PM, and Sunday from 8:00 AM to 6:30 PM.

Part-time positions are not eligible for full-time benefits, although full-time openings are often available and part-time applicants are encouraged to apply for them.

Responsibilities

You will support current clients and new leads through multiple communication channels while maintaining a high standard of service.

• Handle incoming calls, emails, texts, and chat messages from existing clients
• Assist with appointment scheduling and respond to account-related questions
• Provide calm, empathetic, and solution-oriented support
• Help new inquiries move toward booking a consultation
• Follow set processes and scripts to keep service consistent
• Record client interactions accurately in the system
• Juggle several conversations and tools at the same time
• Work toward productivity and customer service goals
• Take part in coaching, feedback, and development discussions
• Contribute to team efforts and ongoing process improvements

Requirements

• High school diploma or equivalent
• At least 1 year of customer service experience in a fast-paced setting
• Ability to switch between phone, email, and chat tasks efficiently
• Strong written and spoken communication skills
• Typing speed of 60 words per minute or higher
• Dependable attendance, professionalism, and reliability
• Ability to handle confidential information appropriately
• Comfort working in a structured, metrics-based environment
• Availability for morning or evening shifts
• Weekend availability
• Visa sponsorship is not available

Preferred Experience

• Previous call center experience
• Experience supporting customers through phone, chat, and email
• Background in appointment scheduling or similar workflows

Behavioral Strengths

• Strong customer focus and commitment to positive service
• Ownership and results-driven mindset
• Openness to coaching and feedback
• Composure in high-volume, high-pressure settings
• Clear communication and team collaboration

Additional Information

Milan Laser emphasizes an inclusive workplace and is an equal opportunity employer. Applicants from all backgrounds are welcome.

This is not a standard call center environment; the company describes the role as part of a high-energy team that values speed, consistency, and genuine client care.