Guest Experience Expert

About the Role

At Westin Hotels & Resorts, our mission extends beyond providing clean rooms and fresh beds; we aim to craft memorable and exceptional experiences for our guests. As a Guest Experience Expert, you will be instrumental in maintaining the overall appearance and cleanliness of the hotel, contributing significantly to a positive guest journey. You will be empowered to manage your workspace and execute tasks efficiently. This role involves attending to guest requests, managing service carts, cleaning guest rooms and public areas, and performing other related duties to ensure our spaces enhance the guest experience.

Marriott International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We value the unique backgrounds of our associates and actively foster an environment that is respectful and inclusive. Our greatest strength is our associates, who bring together a rich tapestry of culture, talent, and experience. We are committed to non-discrimination on any protected basis, including disability and veteran status, or any other basis protected under applicable law.

Westin is dedicated to helping our guests reconnect with their well-being and enhance their vitality when they need it most, enabling them to be their best selves. To achieve our mission of being the wellness brand of choice in hospitality, Westin needs passionate and driven individuals who can bring our unique brand programs to life. Westin wants our associates to value their own well-being, both inside and outside the hotel. If you are passionate, active, and take pride in maintaining your well-being with a positive outlook and a sense of adventure, you are an ideal candidate for Westin. If you want to work your best, run towards your goals, and make yourself the best you can be as part of a great global team, then Westin is the place for you.

Responsibilities

• Attend to guest requests promptly and efficiently.
• Maintain cleanliness and appearance of guest rooms and public areas.
• Manage and organize service carts with necessary supplies.
• Perform various housekeeping duties to ensure high standards of hotel cleanliness.
• Contribute to creating a safe and welcoming environment for guests and staff.

Requirements

• Ability to maintain an active posture, including standing, prolonged standing, sitting, and walking.
• Capability to lift, carry, push, pull, and move objects weighing up to 23 kg without assistance.
• Commitment to upholding company policies, procedures, and quality standards.
• Maintain professionalism in uniform, appearance, and communication.
• Ensure confidentiality of guest and company information.

Additional Information

• Job Number: 26008249
• Job Category: Rooms & Guest Services Operations
• Location: Salwa Road, Doha, Qatar
• Schedule: Full Time
• Position Type: Non-Management