Guest Relations Supervisor

About the Role

St. Regis Hotels & Resorts is seeking a Guest Relations Supervisor to support smooth front-of-house and guest service operations at its Doha property. The role focuses on delivering polished, attentive service, resolving guest needs quickly, and helping maintain the high standards associated with a luxury hospitality brand.

Key Responsibilities

• Handle guest arrival and departure procedures, including identity checks, payment verification, room assignment, and key activation/issuance.
• Create and maintain accurate guest accounts based on individual needs and preferences.
• Enter loyalty program details and make sure pricing aligns with the correct market codes, documenting any exceptions.
• Collect payment before room access is granted and verify or correct billing where needed.
• Prepare, examine, and complete daily logs, reports, contingency lists, cashier summaries, and closing paperwork.
• Provide guests with directions, property details, and general assistance throughout their stay.
• Respond to guest requests, coordinate with the right departments or staff members, and follow through until the issue is resolved.
• Process payments, vouchers, paid-outs, and other charges accurately.
• Reconcile cash, secure receipts, and manage bank amounts at the start and end of the shift.
• Obtain manual approvals when required and comply with all accounting procedures.
• Report guest theft concerns to Loss Prevention or Security.
• Support managers in training, coaching, evaluating, counseling, and motivating team members.
• Act as a positive example and the first point of contact for the Guarantee of Fair Treatment / Open Door Policy process.
• Build constructive working relationships and help the team work toward shared goals.
• Listen to employee concerns and respond professionally and appropriately.
• Follow company policies, procedures, safety practices, and certification requirements.
• Maintain a neat, professional appearance and protect confidential and proprietary information.
• Safeguard company assets and report accidents, injuries, or unsafe conditions to management.
• Greet guests warmly, recognize their needs in advance, and support guests with disabilities.
• Communicate clearly, prepare documents accurately, answer phones professionally, and maintain service quality standards.
• Use computers and POS systems to enter and retrieve information.
• Carry out additional reasonable duties assigned by supervisors.

Requirements

• High school diploma or an equivalent GED qualification.
• At least 1 year of relevant work experience.
• At least 1 year of supervisory experience.
• No license or certification is required.
• Ability to remain on your feet or seated for long periods and handle objects weighing up to 10 pounds.
• Strong adherence to hospitality standards, safety practices, confidentiality, and professional conduct.

Additional Information

• Job number: 26071579.
• Job category: Rooms & Guest Services Operations.
• Work location: West Bay, Doha, Qatar, 14435.
• Schedule: Full time.
• Remote work: No.
• Position type: Non-management.
• Core service expectations include personal appearance, teamwork, clear communication, and respect for all guests and colleagues.
• The employer highlights an equal opportunity culture and welcomes candidates from all backgrounds, including those protected under applicable law.
• Brand context: St. Regis emphasizes luxury hospitality, bespoke service, and a refined guest experience.