ఉద్యోగ వివరణ

Company Overview

Mondrian Doha is a lively hospitality destination known for its vibrant social spaces, events, celebrations, and business gatherings. The property features food and nightlife concepts across eight different venues, offering a distinctive experience in the region.

Role Summary

Reporting to the Executive Housekeeper, or another manager authorized by the leadership team, you will oversee room attendants, house porters, and linen porters to keep guest rooms, corridors, fire exits, stairways, and service areas clean, orderly, appealing, and properly maintained across designated floors and sections. You will also make sure staff and guest concerns are handled quickly and effectively, and you will step in as the manager’s representative when required.

Key Duties

Direct the distribution of work to room attendants and porters so the area is fully covered.
Allocate special tasks to room attendants and house porters on the assigned floors.
Review the room-status system regularly throughout the day for current updates.
Inspect the assigned quota of guest rooms and ensure they meet the hotel’s required standard.
Notify the housekeeping office about rooms that do not need servicing, are marked Do Not Disturb, or are double-locked by afternoon, and record them during handover.
Identify maintenance issues in rooms and assigned areas, report them, and coordinate with maintenance and reception on rooms that are out of order.
Make sure room furnishings and décor remain in line with brand standards.
Supervise deep-cleaning activities and replacement work.
Review arrival, departure, and VIP lists every day.
Inspect VIP rooms to confirm they are cleaned and presented to the expected standard, and ensure VIP amenities are replenished.
Monitor and control the daily issue and tracking of keys and pagers to departmental staff.
Check that each floor’s linen and supply storage areas have sufficient linen, cleaning materials, and guest supplies, coordinating with the linen room and valet team when needed.
Ensure public spaces and back-of-house areas remain clean.
Support stock counts for housekeeping items whenever required.
Help oversee housekeeping controls and procedures, including lost property, key and pager management, security, emergency response, and health and safety practices for employees and guests.
Take part in weekly inspections to confirm all areas are maintained well through preventive maintenance and careful planning of FF&E.
Develop and apply environmentally responsible practices that reduce waste and energy use.
Immediately report any valuable lost property to security and record all lost items and packages.
Respond promptly to guest requests, questions, and complaints, and follow through until resolved or escalated appropriately.
Support colleagues with similar or related tasks whenever needed.
Complete projects and assignments given by the Executive Housekeeper.
Prepare timesheets, duty rosters, and holiday schedules as needed, aligned with business requirements.
Prepare purchase orders through Fourth Hospitality when required.
Carry out any other reasonable tasks, projects, or requests from the department head or hotel management.

Desired Qualities and Experience

Adaptable and able to maintain a positive, solution-oriented attitude.
Strong attention to detail.
Creative approach to solving problems.
Genuine commitment to delivering outstanding service.
Capable of working collaboratively to support guest satisfaction.
Confident verbal communication skills.
Supervisory experience in a similar role is an advantage.

Additional Information

This role is based in Doha Metropolitan Area and is a full-time, on-site position. No salary or stipend details were provided. No opening count, start date, or application deadline was specified.

Housekeeping Supervisor