Human Resources Clerk

About the company

Iberostar Group is a family-owned hospitality company with 70 years of experience in tourism. It serves millions of travelers with a focus on quality, guest satisfaction, and employee experience. The group operates over 100 properties across 35 destinations in 13 countries, all in prime beachfront settings. Its workforce includes more than 35,000 people from 95 nationalities, guided by values of responsibility, transparency, humility, passion, and creativity.

The organization emphasizes employee growth, well-being, and equity, and its Wave of Change initiative supports its mission to lead a responsible tourism model.

Role overview

As a Human Resources Clerk in Jamaica, you will support day-to-day HR administration, onboarding, employee records, document control, and communication with staff and managers. The role requires strong organization, discretion, office administration knowledge, and a service-oriented mindset.

Key duties

• Support the preparation of pre-contract documentation so employee files are complete and ready for contract signing.
• Organize and store paperwork for each new hire to keep records orderly and easy to access for system entry.
• Issue contracts to new employees, explain company rules, and help them understand the benefits and procedures involved.
• Assist with general HR activities that help the department remain efficient and effective.
• Collect and review documents submitted by job applicants to confirm that all hiring requirements are met.
• Handle the processing and renewal of employee identification passes so staff can sign in and out properly.
• Support reference checks for new staff by reviewing information from previous employers.
• Provide guidance and information to managers, employees, and applicants about vacancies, hiring, dismissals, returning employees, credentials, pre-contracts, and contracts.
• Protect employee records by keeping all files confidential.
• Respond to internal and external requests for information related to openings and other HR matters.
• Replace lost badges or official credentials to ensure employees always have valid identification.
• Prepare job letters, salary letters, and recommendation letters for managerial signature.
• Arrange employee correspondence alphabetically for easy retrieval.
• Collect signed documents from management for delivery to the relevant HR team member.
• Forward renewed contracts to department heads for distribution to employees and update legal employment status.
• File signed contracts by department and place them in the relevant employee records.
• Carry out other related duties as assigned.

Requirements

• Tertiary or professional qualification in administration or a related discipline.
• Basic understanding of human resources principles, office administration, employee recordkeeping, data entry, and confidentiality.
• Proficiency with PCs and general computer use.
• Strong organizational skills and the ability to take initiative.
• Good communication skills and a service-oriented attitude.
• Excellent interpersonal skills and a strong focus on guest and employee experience.
• Ability to stay accurate and organized while working under pressure in a busy environment.
• Fluent English communication for interacting with colleagues and management.

Benefits

• Attractive salary package.
• Company benefits.
• Flexible working hours.
• Opportunities for career growth through varied projects and internal progression.
• Access to wellness activities through the Iberostar Vitality community.
• Duty meals provided.

Additional information

This is a full-time on-site position based in Montego Bay, Saint James, Jamaica. The role sits within a multicultural, fast-paced environment and supports projects with organization-wide and global impact. The company highlights its commitment to responsible tourism, employee development, and an inspiring workplace culture.

All other related duties may be assigned as needed.