Lead Customer Service Representative

Role overview

This position is based at Store 6002317, 500 Topsail Road, St. John’s, Newfoundland and Labrador A1E 2C2. The Lead Customer Service Representative supports the store leadership team while helping create a fast, friendly, and efficient customer experience.

What the job involves

You will help the store manager and assistant manager with administrative work, welcome customers, operate the cash register, suggest products, and occasionally support the food service area. The role includes working across different parts of the store, both indoors and outdoors, to help keep the location looking its best and to ensure customers receive prompt service.

Daily work is varied, customer-facing, and carried out in an energetic team environment with a focus on completing store tasks efficiently.

Benefits and workplace advantages

• Medical, vision, dental, and life insurance, including long-term disability coverage
• Flexible scheduling options
• Employment with a large, stable organization
• Opportunities to grow quickly in your career
• Varied day-to-day responsibilities
• Weekly pay
• Extra pay for night shifts
• Employee discount
• Scholarship program
• Recognition program for years of service
• Corporate discount program

Core responsibilities

The lead customer service representative helps ensure smooth store operations while delivering a consistently positive customer experience.

Ideal candidate profile

• Strong customer service mindset
• Clear, friendly communication skills
• Ability to stay productive in a fast-moving setting while keeping a positive attitude
• Comfort working with a team to meet daily targets
• Creative problem-solving ability
• Quick thinking with the confidence to suggest helpful options to customers

Additional strengths that will help

• Prior customer service experience
• Previous supervisory experience
• Ambition to grow into future career opportunities
• Willingness to learn and bring a positive attitude to the workplace

Equal opportunity and accommodations

Couche-Tard/Circle K promotes diversity and inclusion and works to maintain a safe, accessible, and rewarding workplace. The company supports employment equity and welcomes applications from a broad range of candidates so the workforce reflects the communities and customers it serves. Accommodations are available upon request for candidates involved in every stage of the selection process.

Store location

Store 6002317, 500 Topsail Road, St. John’s, Newfoundland and Labrador A1E 2C2.