Membership Services Representative

Role overview

SAG-AFTRA is a major U.S. labor union representing about 160,000 professionals in media and entertainment. The organization works to protect member interests by negotiating fair compensation, safe and equitable working conditions, and health and pension benefits, while also safeguarding members’ work opportunities and contract rights.

What you will do

• Receive and record semi-annual dues payments.
• Handle membership applications and initiation fee processing.
• Respond to performer questions by phone, email, and in writing regarding membership eligibility and current member status.
• Draft standard correspondence using established templates.
• Maintain and update department records and files in the computer system.
• Process written and verbal work clearance requests.
• Follow up with casting and production companies, as well as performers, about work clearance matters.
• Prepare Station 12 confirmation forms for filing.
• Prepare records for Documentum, including scan cover sheets and batch sheets.
• Carry out additional duties as needed.

Qualifications and skills

The role calls for strong administrative accuracy, professional communication, and the ability to manage a high-volume member service environment. The candidate should be comfortable using Microsoft Word and Excel, maintaining organized records, and delivering courteous support to a diverse range of stakeholders. A solid understanding of worker rights affecting SAG-AFTRA members is important, along with the ability to work both independently and collaboratively, take direction from multiple supervisors, and stay composed under pressure.

Testing and assessment

• Basic skills testing in math, spelling, grammar, and filing with a required passing score of 76%.
• Typing assessment at 35 words per minute.
• Word and Excel testing at basic and intermediate levels with a required passing score of 76%.

Work schedule and environment

The organization operates on a 35-hour workweek. Some roles may qualify for a voluntary hybrid arrangement that requires two to four days per week in the office, but this position is listed for on-site work in New York, NY. Candidates must be willing to work extended hours, including evenings, weekends, holidays, and overtime where applicable, based on business needs. Travel may also be required when necessary. The work setting is generally standard office conditions. Physical demands include sitting, seeing, typing, writing, hearing, and speaking regularly; walking and standing frequently; bending occasionally; and lifting or driving rarely.

Compensation and benefits

The hourly pay for this position is $23.65, and the role also includes employee benefits and perks. Benefits mentioned include affordable medical and dental coverage, a generous pension plan, employee discounts, and a workplace culture that supports work-life balance and mission-driven colleagues.

Additional requirements and notices

• Applicants must have a high school diploma or an equivalent credential.
• Customer service experience is required.
• Current authorization to work for any U.S. employer is required; visa sponsorship is not available.
• Employees must work in the state or location listed for the job, and relocation support is not offered.
• External candidates may be asked to complete an in-person interview.
• The employer provides equal employment opportunity and considers qualified candidates with criminal histories in line with applicable law.
• Qualified individuals with disabilities or disabled veterans may request reasonable accommodation during the hiring process.

Physical requirements

This role regularly involves sitting, seeing, typing, writing, hearing, and talking. It frequently includes walking and standing, occasionally involves bending, and rarely includes lifting or driving.