Operations Supervisor

About the Company

Salehiya Healthcare began its commercial journey in 1964 as a focused healthcare distributor. Over time, it has grown into one of Saudi Arabia’s prominent businesses in the distribution of pharmaceuticals, laboratory and medical equipment, diagnostics, medical disposables, as well as hospital and consumer supplies.

The organization operates from key hubs in Riyadh, Jeddah, and Dammam, supported by branches across the Kingdom to ensure fast and reliable service to customers. Its workforce exceeds 1,000 employees.

Why Join

Salehiya Healthcare promotes a workplace built on diversity, inclusion, respect, and collaboration. The company encourages creativity and innovation, especially in technology, and supports growth through training and mentorship. Its culture is designed to be welcoming and development-focused.

The company’s values are rooted in its mission to enhance the healthcare experience in the Kingdom.

Role Purpose

The Operations Supervisor will oversee a team of warehousing and logistics employees to keep transportation, storage, inventory handling, and distribution running in a compliant, efficient, accurate, and timely manner.

Key Responsibilities

• Set the pace for operations so the team works efficiently while keeping costs competitive.
• Make sure day-to-day work is carried out with strong productivity and a customer-focused approach.
• Build a culture of respect and cooperation across the team and with other stakeholders.
• Implement standard operating procedures for daily, weekly, and periodic activities to support strong business outcomes.
• Drive ongoing improvements in cost-to-serve performance.
• Monitor delivery vehicle performance so customer service remains aligned with agreed KPIs and SLAs.
• Track all workflows from goods receipt through replenishment and final delivery to Salehiya customers.
• Support line managers and key staff in warehousing, transportation, and distribution activities.
• Assist with process-improvement initiatives so company targets are delivered accurately and on time.
• Maintain clear communication and support review meetings such as monthly performance reviews.
• Spot opportunities to improve service levels, productivity, and route efficiency, and put practical action plans in place.
• Work with the department manager to deliver key initiatives and projects successfully and on schedule.
• Promote a positive and cooperative work environment.
• Coach operational and frontline teams on process improvements and correct service delivery.
• Plan annual leave and other leave in coordination with the operational manager.
• Identify training needs, recommend development actions, and deliver SOP training to new joiners.
• Use storage space, manpower, and equipment effectively.
• Plan, utilize, and maintain machinery, equipment, consumables, and other resources properly.
• Ensure staff follow company safety procedures, GDP practices, and Saudi road safety laws to protect the company’s reputation and assets.
• Report unsafe conditions quickly through the appropriate departments and help correct them.
• Follow SOPs, QMS requirements, and work instructions strictly, and ensure the team does the same.
• Report incidents promptly and accurately with all required documentation.
• Coordinate timely calibration of temperature sensors and equipment with purchase and maintenance teams.

Qualifications and Experience

A bachelor’s degree or diploma is required. A pharmacy-related or biomedical qualification is preferred.

Candidates should have 3 to 5 years of experience in supply chain or related work, including at least 2 years in a supervisory position.

Skills

The role calls for problem-solving ability, leadership, strong communication, a proactive mindset, and advanced English proficiency.

Additional Information

Location: Jeddah, Makkah, Saudi Arabia.

The company notes that it has a broad presence across Saudi Arabia and more than 1,000 employees.

Applicants should be comfortable working in an onsite operational environment.