Retail Assistant - Checkouts

Role overview

This part-time checkout role is based in Hamilton, Waikato, New Zealand, and involves supporting customers at the front end of the store. The position follows this roster: Thursday from 6:30 AM to 10:30 AM, and Saturday from 2:30 PM to 6:30 PM.

About the team and workplace

You would be joining a large supermarket network in New Zealand with more than 185 stores and over 20,000 team members. The culture is described as friendly, energetic, practical, and collaborative, with a strong focus on respect, curiosity, openness, care, and a proactive mindset. The business serves millions of customers each week and encourages new ideas, teamwork, and continuous improvement.

Key duties

• Serve customers at checkout in a fast, accurate, and welcoming manner.
• Scan and pack orders carefully, keep queues moving, and handle refunds politely.
• Respond to customer questions and raise issues when needed.
• Help with cash office tasks such as banking, reconciliations, and investigating differences.
• Keep the work area tidy, organised, safe, and in line with uniform and store standards.
• Share feedback and suggestions that could improve the overall shopping experience.

What you should bring

• Strong customer service skills with a helpful, approachable attitude.
• The ability to work quickly and accurately in a busy environment.
• Good cash-handling ability.
• Clear communication with customers and teammates.
• Integrity and a professional approach that matches company values and policies.

Benefits and support

• Team discounts across Woolworths Group brands.
• Access to Sonder, offering free and confidential 24/7 support for financial, medical, safety, psychological, or physical concerns for team members and their families.
• Opportunity to work in a global organisation with broad career pathways and exposure across many business areas.

Diversity and inclusion

The organisation states that diversity, equity, inclusion, and belonging are essential to achieving its purpose. It aims to provide an inclusive workplace where people can bring their full selves to work and reach their potential. Candidates are encouraged to apply and may request support or adjustments during the hiring process.