Rolex Watchmaker

Role Overview

Watches of Switzerland Group is seeking an experienced Rolex Watchmaker for its Newcastle workshop. In this position, you will contribute directly to the company’s luxury client experience by delivering consistently high-quality watch repair and servicing across prestigious brands.

What You’ll Be Doing

As part of the workshop team, you’ll be expected to uphold the standards of a premium brand environment, work collaboratively with colleagues, and help ensure every client interaction reflects exceptional service and craftsmanship.

About You

• You have a strong background in servicing and repairing high-end watches.
• You hold Rolex accreditation at eLevel30 or higher.
• You understand the commercial side of the business and work with that in mind.
• You work well as part of a team.
• You can organise, prioritise, and manage your own workload effectively.
• You adapt quickly when priorities or circumstances change.
• You are self-driven, proactive, and committed to delivering results.
• You communicate clearly and build strong working relationships.
• You are focused on achieving outcomes and maintaining high standards.

About Watches of Switzerland Group

Watches of Switzerland Group is a FTSE-250 retail business with almost 3,000 employees across the UK, Europe, and the United States. It is a leading luxury watch specialist in the UK, has a strong presence in the US, and also offers jewellery. The company operates more than 190 showrooms across the UK, US, and Europe, including 77 mono-brand boutiques in partnership with leading brands such as Rolex, OMEGA, TAG Heuer, and Breitling, as well as seven e-commerce websites.

The business is built on long-term relationships with elite luxury watch brands, supported by marketing, advanced technology, and a strong focus on delivering a modern luxury experience. Its people are central to its success, with a culture that values training, motivation, and inclusive teams.

The company’s headquarters are now based in a new 75,000 sq ft office at Carlton Park, Leicester, just outside the city centre. The site sits within 32 acres of woodland and includes amenities such as a mini market, team lounges, a multi-faith room, and a parent room.

Clients are placed at the centre of the business, and the team aims to make every interaction memorable through expertise, approachability, and standout service.

Benefits

• Option to buy extra holiday
• 24/7 employee support programme
• 24/7 virtual doctor access
• Share save plan
• Extra day off for your birthday
• Free wellbeing resources
• Generous staff discount
• Improved maternity pay

Additional Information

The organisation is committed to diversity and inclusion and welcomes applications from people with varied backgrounds and perspectives. Applications are assessed anonymously, with decisions based only on qualifications, skills, and experience.