Store Manager

Role overviewThe Store Manager is accountable for the store’s profit and loss performance and for growing revenue through smooth store operations, high-quality customer service, strong team motivation, and compliance with company standards.Education requiredA graduation or post-graduation qualification is needed for this position.Key responsibilitiesPrepare store-level sales targets and quotas that support overall business goals.Track and manage gross margin, stock on hand, category and brand mix, discount levels, and related business indicators according to the operating plan.Put in place standards for output, productivity, quality, and customer service, and ensure they are followed.Suggest product ranges and keep the merchandise assortment balanced and suitable for store demand.Increase sales, improve margin, control shrinkage, manage inventory, and optimize costs.Oversee commercial operations and statutory/regulatory compliance.Monitor team performance and encourage collaboration within the store staff.Spot future talent and help build capability for important roles.Review customer feedback and turn it into service and process improvements.Keep track of competitors and handle customer issues or escalations effectively.Plan and execute local events and promotional activities in line with the marketing calendar.Encourage a customer-first culture across the store.Performance measuresBusiness management metrics such as gross margin, stock on hand, and category/brand mix.Discount control.Brand share.Finance-related execution including paper/card VM implementation.Delivery against targets for numbers, revenue achievement, conversion, attachment, and end-of-life performance.Customer experience indicators such as VOC participation, scores, SQA, complaints, and loyalty cards.People management outcomes.Business understanding with focus on profitability and competition.Jio business metrics including activations, recharges, and CAF rejections.Required competenciesOperational effectiveness.Financial management.Analytical thinking and problem-solving.Results-driven execution.Self-improvement mindset.Emotional intelligence.Customer service orientation.People leadership.Clear communication.Teamwork and collaboration.