Support Engineer

Role Overview

This role is for someone who enjoys working at the intersection of technology, customer care, and operational performance. You will help run essential technical support and NOC activities, contributing to the reliability and evolution of core systems.

What You Will Do

• Track the health of networks, servers, security infrastructure, and key applications to spot service issues and outages early.
• Diagnose technical incidents and work with other teams to resolve them effectively.
• Create, maintain, and improve operating procedures and support workflows for NOC and support activities.
• Own incident handling from escalation through resolution, with clear documentation throughout the process.
• Keep stakeholders and leadership informed with timely, accurate updates on incidents and service status.
• Recommend and drive improvements in systems, tools, and team capabilities.
• Carry out root cause analysis for major outages and recurring incidents.

What We Are Looking For

• At least 3 years of experience in NOC and/or technical support environments.
• Solid knowledge of networking, infrastructure, and cloud-based application monitoring, especially AWS.
• Hands-on exposure to observability and metrics platforms such as ELK, CloudWatch, and Datadog.
• Experience working with container orchestration platforms such as Kubernetes, ECS, or similar tools.
• Background in incident management and structured response handling.
• Experience using ticketing systems such as Jira.
• Prior work in L1 and L2 support.
• Strong verbal and written communication skills.
• Working knowledge of Linux environments.
• Intermediate scripting or programming ability in Bash, Python, or .NET.
• Good analytical thinking and problem-solving ability.
• Willingness to work outside standard hours and participate in on-call rotations when required.

About the Company

Snoonu is a Qatar-based super app that brings delivery, shopping, and other everyday services together in one platform. The company is built on technology, backed by a global team, and focused on making life simpler and faster for its users.

Mission and Vision

The organization aims to become Qatar’s first ultra app and expand its impact across the region through innovation and technology. Its broader mission is to transform daily life by connecting people with more possibilities through digital solutions.

Work Culture and Values

The company emphasizes customer focus, integrity, curiosity, ownership, speed, and teamwork. Employees are encouraged to think creatively, act responsibly, and deliver results efficiently while collaborating closely with others.

Perks and Workplace Benefits

Team members can expect a global working environment, learning support for professional growth, autonomy in how they manage their work, flexible time off, and an agile way of working across teams.

Recognition and Standards

The company is certified as a Great Place to Work®, reflecting a people-first environment. It also holds ISO 9001:2015 and ISO 45001:2018 certifications, highlighting its focus on quality, safety, and employee wellbeing.

Social Responsibility and Inclusion

The organization supports sustainable practices and community-focused CSR efforts. It also promotes fairness and inclusion and welcomes applicants from all backgrounds in an equal opportunity workplace.

Additional Information

No stipend or salary range was provided in the source. The role is a full-time onsite position in Doha, Qatar. The source also encourages candidates to join the team and mentions staying connected through social channels.