UX/UI Designer

About the Company

Universal Music Group (UMG) is a global music leader focused on artistry, innovation, and entrepreneurship. The company operates across recorded music, publishing, merchandising, and audiovisual content in more than 60 countries, with a mission to discover and nurture artists and songwriters while creating and promoting music that resonates with audiences worldwide.

Famehouse, a UMG division based in Philadelphia, specializes in direct-to-consumer solutions for music brands. The team supports eCommerce for UMG labels, artists, and Bravado, as well as a curated group of external clients. Its work spans strategy, creative, storefront merchandising, fulfillment, customer service, technology, and related services that help artists grow their owned businesses.

Role Overview

The UI/UX Designer will shape and improve online stores for artists and labels, creating digital shopping experiences that are visually compelling, easy to use, and built to convert. This role blends design craft, fan-first thinking, and e-commerce strategy to create storefronts that reflect music culture and brand identity while delivering strong performance.

You will collaborate with design and motion teams, developers, merchandisers, and back-end systems teams to build seamless fan experiences and improve the way customers discover, engage with, and purchase from artist stores.

Key Responsibilities

• Create and refine e-commerce experiences such as landing pages, product detail pages, checkout journeys, and campaign microsites that express artist brands effectively.
• Clearly communicate design ideas and confidently explain the reasoning behind interface and experience decisions.
• Develop user journeys, wireframes, prototypes, and polished visual designs that combine storytelling, usability, and conversion goals.
• Partner with developers, merchandisers, and marketing teams to ensure accurate implementation and a smooth customer experience from start to finish.
• Review analytics, A/B test results, and fan input to improve store performance over time.
• Convert brand and album visuals into connected digital experiences that align with campaign creative direction.
• Promote strong UX standards, accessibility, and responsive design across all digital touchpoints.
• Work directly with developers to confirm design feasibility and support successful execution.

Required Experience and Skills

• At least 3 years of experience in UI/UX design, preferably within e-commerce, entertainment, or consumer brands.
• A strong portfolio showing responsive design, visual systems, and effective problem-solving in UX.
• Advanced skills in Figma or similar prototyping tools, along with Adobe Creative Suite.
• Working knowledge of Shopify or comparable direct-to-consumer e-commerce platforms.
• Understanding of digital merchandising, conversion optimization, and checkout flow best practices.
• Comfort working in a fast-moving environment with campaign-based deadlines and changing priorities.

Preferred Qualifications

• Experience creating designs for music artists, record labels, or fan-centric digital products.
• Familiarity with HTML5, JavaScript, and CSS.
• Genuine interest in music, culture, and innovation.

Perks and Benefits

• Medical, dental, and vision coverage.
• Full coverage for in-network outpatient mental health services.
• Fertility benefits for eligible members of the medical plan.
• Wellbeing reimbursement of up to $720 per year for fitness classes, spa services, meal services, travel, and similar expenses.
• Student loan repayment support and tuition reimbursement.
• 401(k) plan with 100% immediate vesting on the first 5% of employee contributions, plus additional company contribution.
• Flexible paid time off for exempt employees.
• Three weeks of PTO for non-exempt employees.
• Two weeks of paid winter break.
• 10 company holidays, including Juneteenth and Wellbeing Day.
• Summer Fridays between Memorial Day and Labor Day.
• Generous paid parental leave for all parent types.

Additional Information

This role is a full-time onsite position based in Philadelphia, PA. The responsibilities listed above are an overview and may change over time.

UMG is an equal opportunity employer. The company participates in E-Verify in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah. It is not enrolled in E-Verify in California or New York and cannot support employment for candidates whose employer must participate in E-Verify, including some STEM-OPT candidates.

Job family: Creative, Design & Production.