Jocinter Auma Obiero

About

Dedicated operations and administrative professional with experience in tours and travel consulting, production planning, team leadership, customer service, and office administration. Skilled in coordination, documentation, reporting, and client relations in fast-paced environments.

Experience

• Production Planning Clerk
  EBK Headwear & Apparel EPZ
  May 2026 – Present
• Branch Learning Coordinator
  Stimulating Smart Brains Limited
  Jan 2025 – May 2026
• Tutor
  Stimulating Smart Brains Limited
  Apr 2024 – Jan 2025
• Tour Consultant
  Lucida Tours and Travels
  Feb 2023 – Dec 2023
• Cyber Attendant & M-PESA Agent
  Wall Quick Services
  May 2022 – Dec 2022

Education

• Diploma in Project Management
  ALISON
  2022

Skills

• Time Management
• Problem Solving
• Production Planning
• Scheduling
• Administrative Support
• Coordination
• Google Workspace
• Office Management
• Stakeholder Management
• Report preparation
• Customer Service
• Microsoft Office
• Record Management
• Documentation
• Excel
• Team Leadership
• Client Relations
• Tours And Travel Coordination
• Travel Quotations
• Itinerary Preparation

Courses & certifications

• Marketing & Customer Experience · 2025
• ALX Virtual Assistant · 2025
• Computer Applications
• Graphic Design
• Data Entry Tools & Techniques

🏆 Achievements & awards

• Coordinated programmes across 15 schools · 2024
• Supervised more than 15 tutors · 2025
• Improved communication between multiple departments · 2025
• Prepared operational reports supporting business decisions · 2025
• Coordinated travel bookings and itineraries · 2021
• Delivered STEM education to over 500 learners · 2024