Account Manager (Life Sciences)

About Velsera

Velsera is a mission-driven company formed in 2023 from the combined vision of Seven Bridges and Pierian. Its goal is to speed up the discovery, development, and delivery of insights that can improve lives. The company offers software and professional services across AI-driven multimodal data harmonization and analytics for drug discovery and development, IVD development and validation, regulatory approval support, clinical NGS interpretation and reporting, and access to the world’s largest multimodal data set. Headquartered in Boston, MA, Velsera continues to expand its teams across multiple countries.

Role Overview

This US remote role reports to the SVP of Sales and focuses on managing assigned customer accounts within the life sciences sector. The Account Manager will deepen relationships with key stakeholders, help clients reach their business goals, and find ways to increase Velsera’s value across the account base. The position is central to customer satisfaction, renewals, account expansion, and long-term strategic partnerships.

Key Responsibilities

In this position, you will own strategic account management across your portfolio and work closely with internal and external partners to support customer outcomes and business growth.

• Build and sustain trusted relationships with decision-makers and stakeholders in assigned accounts.
• Design and carry out account strategies that support retention, growth, and long-term partnership goals.
• Learn customer priorities, challenges, and business objectives, then align Velsera solutions to those needs.
• Spot and pursue opportunities for upsell, cross-sell, and broader adoption of products and services.
• Lead renewal conversations and assist with contract negotiations to secure continued business.
• Address potential account risks early through proactive communication and structured account management.
• Work in close coordination with Customer Success, Professional Services, Product, Support, and Sales teams to deliver a smooth customer experience.
• Organize recurring business reviews and executive meetings to highlight value delivered, outcomes achieved, and future opportunities.
• Keep account activity, planning, forecasting, renewals, and expansion pipelines current and well documented.
• Maintain working knowledge of Velsera’s product set, genomics, bioinformatics analysis, and the scientific direction relevant to customers.
• Prepare and present presentations, proposals, strategic recommendations, and business review materials tailored to customer needs.
• Track industry developments and competitor moves to identify ways to strengthen Velsera’s position in customer accounts.
• Maintain strategic plans for each assigned account and share regular updates, forecasts, and growth opportunities with senior leadership.
• Support adoption efforts and bring customer feedback and requirements back into the organization.
• Represent Velsera at industry conferences and meetings when needed.
• Be willing to travel up to 30% as required.

What We’re Looking For

The ideal candidate brings a strong background in account management or adjacent commercial roles in SaaS, healthcare, life sciences, genetics, or genomics, along with the ability to work confidently with senior stakeholders and technical subject matter.

• At least 5 years of experience in Account Management, Customer Success, Sales, or Business Development within SaaS, healthcare, life sciences, genetics, or genomics.
• Direct experience managing strategic relationships in pharmaceutical, biotechnology, or CRO environments.
• Demonstrated success in retaining customers, securing renewals, and expanding revenue from existing accounts.
• Working knowledge of customer success and account development methods; experience with Salesforce and Microsoft Office is preferred.
• BS degree in Genetics, Microbiology, Life Sciences, Healthcare, Business, or a related discipline.
• Comfort networking across all organizational levels and building rapport with senior healthcare leaders.
• Ability to explain technical or scientific topics clearly and effectively.
• Strong relationship-building, communication, and problem-solving abilities.
• Self-starter who can perform independently while also collaborating well with cross-functional teams.
• English fluency is required.

What Velsera Offers

Velsera provides an open, supportive environment where employees can grow their capabilities and work on meaningful challenges in science and healthcare. The company emphasizes mission-driven work, competitive compensation, and flexibility.

• Competitive salary package.
• A full suite of industry-leading benefits, with specifics depending on location.
• Remote work flexibility.

Core Values

Velsera’s culture is guided by five core values: people first, patient focused, integrity, curious, and impactful. The company emphasizes respect, empathy, accountability, transparency, continuous learning, innovation, and a commitment to improving healthcare and sustainability.

Equal Opportunity

Velsera is an equal opportunity employer and provides consideration for employment without discrimination based on sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, or genetic information.