Assistant Manager - Housekeeping

About the Employer

Wynn Al Marjan Island is a luxury beachside resort destination planned for the United Arab Emirates and scheduled to open in 2027. Set on an island that curves into the Arabian Gulf and located under 50 minutes from Dubai International Airport, the property is being developed as a large integrated resort with 1,530 rooms and suites, 22 dining and lounge venues, a theatre, a nightclub, and a five-star spa.

Role Overview

The resort is looking for an Assistant Manager - Housekeeping to join its hotel housekeeping operation. This position supports the smooth running of room cleaning and service standards, helps coordinate the team, and ensures guests receive a polished and responsive experience.

Key Responsibilities

• Start work on time and follow the required grooming, uniform, and name badge standards.
• Take part in daily area briefings led by the direct supervisor.
• Use property and communication systems such as Opera, HotSOS, and related tools for everyday operations.
• Adapt working hours and shift patterns as needed to meet resort needs.
• Take on other work-related tasks assigned by leadership.
• Encourage a multitasking culture within the department.
• Stay trained on resort emergency response procedures and first aid requirements.
• Oversee daily housekeeping operations so guests receive quick, courteous service and all areas run according to resort policies and procedures.
• Make sure all operational activities support a memorable guest experience.
• Manage the room team roster and staffing plan.
• Lead shift briefings for Guest Room Attendants and Supervisors using relevant operational updates.
• Support supervisors in developing Guest Room Attendants through quality audit findings and improvement plans.
• Work closely with housekeeping coordinators and Front Office room controllers to manage room turnover efficiently and support a smooth arrival and stayover experience.
• Coordinate with VIP Services and Guest Services to align room priority needs with housekeeping turnover.
• Monitor productivity tools such as time and motion tracking to avoid duplication of work.
• Ensure clear, documented communication so team members understand standards, expectations, resort activity, and other important information.
• Check that colleagues arrive in proper uniform, on time, and well presented.
• Handle HotSOS, FCS, maintenance tickets, and related requests to prevent delays or missed closures.
• Work closely with Front Office and Facilities on the preventive maintenance program.
• Ensure smooth operational turnaround, including coordination on late checkouts that may affect midnight turnover.
• Plan and oversee deep-cleaning and special-task schedules so rooms and floor areas remain at the required cleanliness standard.
• Inspect rooms and public areas regularly to confirm that standards are being maintained.
• Anticipate guest needs from requests, reservation notes, profile details, and team observations.
• Meet guests, provide personalized service, gather feedback, and resolve complaints or grievances effectively.
• Follow up on every complaint, identify the root cause, and help prevent repeat issues.
• Perform quality audits in guest rooms, prepare improvement plans, and implement service enhancements based on findings.
• Monitor the team’s appearance and punctuality standards.
• Update the Housekeeping Manager - Rooms on the condition and upkeep of OS&E, FF&E, guest rooms, and corridors.
• Control guest room supplies and amenities and keep usage within budget guidelines.
• Oversee contracted staff performance and report any issues or deviations to the Housekeeping Manager promptly.
• Track training needs and ensure relevant training is planned and delivered according to resort standards.
• Provide training to Supervisors and colleagues when required.
• Coach, counsel, and discipline team members as needed while giving constructive feedback to improve performance.
• Train new team leaders and colleagues in their duties and in resort policies and standards.
• Build high employee satisfaction within the rooms team and support engagement targets set by leadership.
• Complete appraisals and KPI updates for team members and submit reports on time.
• Keep housekeeping SOPs current and aligned with operational needs, health and safety requirements, and local authority regulations.

Candidate Profile

• A background in Hotel Management is preferred; a high school diploma is also considered an advantage.
• Strong spoken and written English communication skills are required.
• A minimum of 4 years in housekeeping within a large hotel or resort is required, including at least 2 years in a similar role.
• Strong interpersonal ability, organization, leadership, and customer-service orientation are important.
• Computer literacy, including Microsoft Office, is expected.

Benefits

The role includes an attractive salary paid in UAE Dirhams (AED). The package also comes with a strong leave policy, healthcare coverage, incentive programs, and additional employee benefits.

Additional Information

This opportunity is with one of the most recognized names in global hospitality and is positioned as an appealing career move for candidates seeking a high-end resort environment.