Community Manager
Auckland, New Zealand · Tam zamanlı
Başvuran ilk kişi siz olun
- Deneyim
- Herhangi
- Maaş
- NZD 55,000 – NZD 60,000 / year
- Açılışlar
- 1
- Yayınlandı
- 2 saat önce
- Work mode
- Ofiste
- Eligibility
- Candidates must be able to work full-time on-site in Auckland and be available for weekend shifts when rostered. People who communicate well, can manage multiple brand voices, and are comfortable in a fast-paced social media environment are well suited to apply.
- Resume
- Required to apply
Where you'll work
İş tanımı
Role overview
This full-time Community Manager position is based on-site in Auckland and sits within a fast-moving agency environment. The role is focused on managing day-to-day community interactions across several client accounts and social platforms, with a strong emphasis on brand voice, responsiveness, and issue escalation.
The company describes itself as an attention-focused agency that helps bold brands stand out across major New Zealand accounts. The person in this role will be working across multiple communities and channels, helping maintain a consistent online presence while supporting wider content and reporting workflows.
What you’ll do
- Oversee and reply to comments, direct messages, mentions, reviews, and other community interactions across YouTube, TikTok, Instagram, Facebook, X, LinkedIn, Google Business Reviews, and app review platforms.
- Maintain each client’s tone of voice consistently, ensuring responses feel tailored rather than generic.
- Identify sensitive conversations, service concerns, and reputational risks, then escalate them promptly to the relevant team.
- Assist with community-led activity such as giveaways, audience shoutouts, and surprise-and-delight campaigns.
- Watch for recurring discussion themes, trends, and opportunities, and report them back to the team.
- Support approved content scheduling and publishing when needed.
- Help prepare community reporting outputs such as screenshots, highlights, sentiment notes, and frequently asked questions.
- Use social community management tools and adapt to different client workflows, including platforms similar to Sprinklr, Emplifi, and Sense.
What kind of person succeeds in this role
The ideal candidate is a strong communicator who can write clearly, quickly, and warmly. They should be able to juggle several brand voices at once, stay organised across multiple accounts, and work comfortably with different tools and processes. A proactive approach, clear escalation habits, and awareness of social media trends and platform changes are important for success.
Working pattern and hiring details
- This is a full-time, on-site role in Auckland.
- The position follows a 7-day rotating roster.
- Weekend availability is mandatory whenever rostered.
- Interviews are conducted in a group format.
- Salary is listed as $55,000 to $60,000, depending on experience; an additional section in the source also mentions $50,000 to $60,000 depending on experience.
Why this role
This is an execution-heavy role with exposure to several accounts and audiences from day one. It offers the chance to take on meaningful responsibility in a small, close-knit, independently run agency, with room to develop into reporting and insights work over time.