Coordinating Center Associate

Role overview

This opportunity is for a Coordinating Center Associate in the United States, supporting a partner company that handles the hiring process and subsequent steps. The role sits within a highly regulated healthcare setting and focuses on patient and stakeholder engagement across complex pharmaceutical initiatives. It combines service, coordination, documentation, and compliance work in a fast-moving environment that supports drug development and access-related programs.

What you will do

• Deliver responsive customer support to patients, healthcare professionals, and other program stakeholders across assigned pharmaceutical initiatives.
• Handle incoming and outgoing communication by phone, email, and fax to gather information and address discrepancies.
• Maintain accurate records, enter data carefully, and keep program systems and clinical trial management tools up to date.
• Track missing or incomplete information and follow through until issues are resolved in line with program expectations.
• Support compliance monitoring by documenting non-compliance events and helping re-educate stakeholders when needed.
• Escalate urgent issues and prepare clear summaries for supervisors.
• Assist with the preparation, organization, and distribution of program documentation and materials as needed.
• Keep contact logs current and ensure work follows SOPs and program-specific guidelines.
• Help with additional operational tasks such as onboarding support, updates to training materials, and site coordination when assigned.

Requirements

• A high school diploma is required; some college-level education is preferred.
• At least 3 years of experience in customer service, healthcare support, or a related operational position.
• Strong verbal and written communication skills with a service-oriented approach.
• Ability to juggle multiple priorities and stay organized while managing several programs at once.
• Comfort using Microsoft Office and general computer systems.
• Strong accuracy and attention to detail, especially when working under deadlines.
• Capability to work independently while following structured procedures and compliance rules.
• Willingness to work rotating shifts, including early shifts, standard hours, and occasional evening or on-call coverage.
• Ability to adjust quickly in a regulated, dynamic, and fast-paced workplace.

Benefits

• Competitive pay with a comprehensive compensation package.
• Remote work with flexible scheduling.
• Medical, dental, and vision coverage.
• 401(k) retirement plan with company match.
• 20 accrued paid time off days plus paid holidays.
• Tuition reimbursement and opportunities for career growth.
• Employee assistance and wellness support programs.
• Life insurance, disability coverage, and supplemental insurance options.
• Adoption assistance and family-oriented benefits.
• Discount programs and telemedicine access.

Additional information

The employer manages applications and all next steps directly. This position is intended to support meaningful healthcare outcomes while building expertise in pharmaceutical program operations.

Privacy and hiring process notice

Applications may be reviewed through an AI-assisted matching process designed to help identify strong-fit candidates. Application data may be processed and shared with the hiring employer for evaluation purposes. AI tools may also be used to assist with resume review, response analysis, and verification checks, but final hiring decisions are made by people. Candidates may request access, correction, deletion, or objection regarding their personal data where applicable.