Customer Success Coordinator

About InAir

InAir is a remote-first consulting company with a strong presence in Texas. The team specializes in Airtable consulting for mid-sized and large organizations, helping them improve workflows, strengthen collaboration, and reach ambitious business goals through low-code solutions.

The company values honesty, responsibility, and accountability. Its work culture is built around trust, respect, and open communication, with a remote setup designed to help people do meaningful work and continue growing.

Role Overview

InAir is looking for a detail-focused, proactive Customer Success Coordinator to work part-time at 30 hours per week. The role is centered on improving customer value, supporting retention, and keeping active accounts healthy through regular relationship management.

The position also includes a partnership-focused element, serving as a liaison that helps strengthen collaboration with Airtable. The right candidate will be organized, empathetic, and comfortable working in a technology-driven environment while supporting client outcomes.

Responsibilities

• Coordinate updates to the Airtable Partner Portal in partnership with project managers.
• Assist with onboarding tasks and administrative support for sales operations.
• Keep client reports, proposals, and partner deliverables accurate and up to date.
• Build stronger client relationships through regular follow-ups, quick health checks, and planned check-ins that support long-term satisfaction.
• Help prepare for quarterly business reviews by compiling account updates, collecting feedback, and recording action points and follow-up items.
• Track client sentiment and account health, spot risks and opportunities early, gather useful feedback, and share insights with internal teams when needed.
• Create, send, and review CSAT surveys to support continuous improvement in the customer experience.
• Develop and sustain relationships with Airtable account managers and sales contacts through thoughtful, consistent outreach, working with Marketing as part of the broader partnership plan.
• Keep communication flowing with important partners and ensure alignment around shared goals.
• Maintain organized records of client conversations, account health data, and partnership outreach in internal tools.
• Work closely with Delivery, Product, Operations, and Marketing teams to represent client needs and support partnership efforts.
• Join team syncs and share updates on customer sentiment, account status, and partnership activity.
• Update account health scores, stakeholder maps, communication logs, and account documents every month to support visibility, renewal readiness, and proactive account management.

Requirements

• 1 to 2 years of experience in customer success, account management, client services, or partner relations, preferably in a technology or SaaS setting.
• Demonstrated ability to develop and maintain strong relationships with clients and external stakeholders.
• Comfort using CRM and collaboration platforms such as HubSpot, Slack, and ClickUp.
• Exposure to data management tools like Airtable will be considered an advantage.
• Excellent English communication skills, both written and spoken, at a C1 to C2 level.
• Strong presentation, writing, and verbal communication abilities, including the confidence to lead client check-ins and carry out partner outreach.
• Highly structured, self-directed, and able to juggle several accounts and partnership initiatives at the same time.
• Team-oriented mindset with a proactive approach and genuine commitment to customer success and business growth.

Additional Information

This is a part-time remote contract role based in Canada, with a workload of 30 hours per week.

The role is intended for someone who is passionate about customer relationships, account health, and partnership building in a remote, modern work environment.

Company culture emphasizes transparency, responsibility, and trust, with open communication playing a central role in day-to-day collaboration.