Enrollment Coordinator

About Lin Health

Lin Health is a rapidly expanding startup focused on helping people manage chronic pain and related symptoms through programs delivered in collaboration with medical groups across the United States. The company is built around making care easier to access, more affordable, and more effective for people living with persistent pain and symptom burden. Its founders are experienced healthcare and technology leaders, and the business is backed by major venture investors in both sectors.

The organization’s care model takes a nervous-system-centered view of chronic pain and ongoing symptoms such as IBS, chronic fatigue syndrome, and long COVID. Its recovery program uses evidence-based methods from neuroscience and pain reprocessing, with the goal of helping patients reduce symptoms and, in many cases, fully recover.

Role Overview

As an Enrollment Coordinator, you will help patients move through the intake and enrollment journey after receiving a referral from their provider. The work is centered on making a large number of outbound calls, educating patients, and completing enrollment steps accurately and efficiently.

You will spend most of your time speaking with patients, addressing questions, explaining the treatment model using approved messaging, and adapting your communication to each person’s needs. The position is structured, metrics-driven, and suited to someone who is comfortable with repetition, steady output, and clear performance expectations.

Along with direct patient outreach, you will also share insights that help improve operations, such as recurring patient concerns, gaps in communication, and workflow issues. This is a practical, execution-heavy role for someone who values consistency, teamwork, and meaningful impact on patient care.

Key Responsibilities

• Place outbound calls to referred patients and communicate the program using standardized talking points while tailoring the conversation to the individual.
• Build strong knowledge of the treatment experience so you can respond confidently to patient questions.
• Use a proprietary platform to enroll patients, verify insurance eligibility, and prepare them for their first visit.
• Maintain strong daily and weekly calling volume and work toward activation and performance targets.
• Share patient communication issues or provider misalignment with clinic coordinators so they can be addressed.
• Report usability concerns and improvement ideas to technology teams based on your experience using call lists and registration tools.
• Partner with internal teammates to follow up on unresolved patient issues.
• Support additional tasks such as patient service requests, basic troubleshooting, subscription-related questions, inbound call handling, record review, issue tagging, survey creation, and spreadsheet-based data entry.
• Assist with insurance-specific patient form processing when needed.

Qualifications

• Strong interest in customer service and helping people; prior experience is a plus.
• Comfortable making a large number of outbound calls every day; experience in a similar role is highly desirable.
• Genuine interest in supporting patients through quality healthcare services.
• Dependable, steady, and consistent in day-to-day execution.
• Able to adjust quickly when processes, tools, or goals change.
• Professional phone manner and strong verbal communication skills.
• Capable of explaining information clearly to people with different ages and educational backgrounds.
• Resilient, practical, and resourceful in service-oriented situations.
• Comfortable using technology for dashboards, call queues, and data entry.
• Able to troubleshoot basic issues and work through problems calmly.
• Motivated by startup environments and willing to handle varied responsibilities.
• Works well with a team and is also comfortable operating independently when needed.
• Open to receiving feedback and applying it constructively.
• High school diploma or GED preferred.
• Background in psychology, neuroscience, or behavioral health is strongly preferred.
• Prior experience in telephone sales or another high-volume outbound calling role is preferred.
• Must be authorized to work in the United States without employer sponsorship.

Work Schedule and Compensation

This is a remote, part-time contract role requiring 20 hours per week. Working hours are between 9:00 a.m. and 5:00 p.m. Mountain Time, Monday through Friday. There is potential for the position to grow into a full-time role as the company expands.

Pay is $21 per hour.