Executive Assistant to the CFO

About the Role

This is a prominent position within the Finance and Transformation directorate, where you will support the CFO and the wider leadership group. The focus of the role is to keep operations organised, coordinate priorities, and ensure important actions are progressed at the right time.

The environment is busy and varied, with a high level of visibility across the business. You will contribute to critical moments, help different teams stay aligned, and handle work that changes from day to day.

Key Responsibilities

• Manage customer concerns on behalf of senior leaders and make sure responses are timely and completed through to resolution.
• Partner with Internal Communications to help deliver a consistent stream of directorate updates that fit broader company messaging.
• Monitor compliance-related activity and notable achievements across the directorate to keep progress on track.
• Draft and submit reports when required, maintaining a strong eye for accuracy and detail.
• Organise demanding calendars and coordinate meetings and events for the Director and Leadership Team.
• Ensure the Director’s office operates smoothly by bringing order to multiple competing priorities.
• Assist with projects and take ownership of some initiatives when needed to move work forward.
• Develop productive relationships with external contacts and ensure follow-up communication is handled effectively.
• Connect stakeholders across the Leadership Team to support joined-up decision-making.
• Arrange and deliver both virtual and in-person events, ranging from team meetings to larger group sessions.
• Create clear, accurate minutes and notes from meetings.
• Look for practical ways to streamline and improve ways of working, including opportunities to automate tasks.
• Collaborate closely with key business partners so delivery stays coordinated and aligned.

What We’re Looking For

You should be highly organised, with a strong instinct for planning and prioritising even when circumstances shift quickly. Confidence working across teams and understanding how systems and processes connect is important.

The role calls for someone who stays composed under pressure and adapts well when plans change. Because the work involves sensitive information and senior stakeholders, discretion, good judgement, and trustworthiness are essential.

You’ll need to communicate clearly, adapt your style to different audiences, and turn complex information into simple, useful messages. A proactive, practical mindset and a focus on delivery will help you succeed.

Comfort using Microsoft Outlook, Word, PowerPoint, Excel, and Teams is expected, along with the confidence to work with senior stakeholders at Director and Management Committee level.

Experience Required

• A solid history of working well with colleagues and/or customers.
• Proven ability to balance priorities and respond flexibly when plans change.
• Confidence in resolving problems and navigating business processes.
• Experience delivering results in a large or complex organisation.
• Previous work as an Executive Assistant or in a comparable senior support role.

Benefits

• Access to a competitive salary package.
• Unlimited basic and premium standby travel on British Airways flights from the first day of employment.
• Up to 30 discounted Hotline fares each year for you, your friends, and your family.
• Opportunities to move into new roles and grow your career across the business.

Inclusion & Diversity

The organisation is committed to building an inclusive workplace where people from all backgrounds can feel comfortable being themselves. Diversity of perspective, culture, and identity is valued as a source of innovation, and the company aims to create an environment where everyone can contribute to its journey forward.