F&B Attendant

Role overview

This position supports food and beverage service across restaurant dining, room service, banquets, and outdoor catering at a hotel in Doha. The role focuses on delivering polished guest experiences, maintaining service standards, and ensuring smooth coordination between service, kitchen, stewarding, housekeeping, front office, bars, and stores.

Restaurant service

• Carry out service in line with the brand’s sequence of service and approved operating procedures.
• Maintain the correct uniform and grooming presentation at all times.
• Take part in daily briefings, training sessions, and performance discussions.
• Work closely with kitchen and service colleagues to ensure smooth operations.
• Keep strong working knowledge of service standards, food presentation, menu items, and product offerings.
• Represent the restaurant professionally and help protect the brand image through consistently high guest service.
• Welcome repeat and regular guests in a warm and attentive manner.
• Interact with guests in a friendly, personalized way.
• Introduce buffet offerings or present menus confidently and explain dishes clearly.
• Record orders accurately, including preferences and dietary needs.
• Use suggestive selling to promote dishes and support revenue growth.
• Serve food and drinks with proper timing, presentation, and quality.
• Check in with guests discreetly to confirm satisfaction.
• Handle service concerns proactively or escalate them using the required problem-resolution process.
• Prepare the station and complete mise-en-place before service begins.
• Assist with buffet setup, replenishment, and guest flow.
• Keep tables set and clean according to standards.
• Use the POS system accurately.
• Clean and polish silverware, cutlery, glassware, and chinaware, and ensure equipment is safe and properly used.
• Stay informed about hotel facilities, services, and current promotions.
• Manage flagged reservations and special requests with care.
• Track guest arrivals, preferences, dietary restrictions, and departure timings.
• Respond to questions about hotel facilities and nearby attractions.
• Protect guest confidentiality at all times.
• Support guests with issues related to their stay and help create a positive overall experience.

Room service

• Prepare trays and trolleys according to service standards.
• Answer room service calls quickly, ideally within three rings.
• Offer courteous phone service and take food and beverage orders using effective selling techniques.
• Deliver orders to guest rooms promptly while maintaining accuracy, quality, and a personalized touch.
• Remove trays and trolleys from rooms and corridors efficiently.
• Prepare and place complimentary fruit baskets in guest rooms when required.
• Maintain solid knowledge of the room service menu.
• Complete a shift summary sheet for every duty period.
• Record complaints, delays, and guest suggestions in the room service logbook.
• Process breakfast-on-the-door orders or other meal requests by preparing the relevant KOTs or checks.
• Maintain a consistently warm and respectful tone with guests.

Banquets and events

• Follow banquet event orders accurately.
• Set up and dismantle banquet functions.
• Understand different room and table setup styles.
• Handle a variety of service formats, including coffee breaks, buffets, plated meals, and cocktail receptions.
• Prepare the mise-en-place and overall event setup.
• Keep event spaces clean and orderly.
• Support outdoor catering operations as needed.

Financial responsibilities

• Manage the cash float and complete daily reconciliation.
• Remain accountable for any float issued to the role.

Compliance and operating standards

• Follow all hotel policies and procedures.
• Observe food safety, HACCP, and local regulatory requirements.
• Apply safe food handling, allergen control, and cleaning practices.
• Maintain personal hygiene and grooming standards throughout the shift.
• Attend all scheduled meetings.
• Understand cashiering, telephone, and operational procedures thoroughly.
• Report hazards and maintenance issues without delay.
• Coordinate with Front Office for arrivals, departures, VIP details, group information, and house count.
• Work with Housekeeping for linen, uniforms, flowers, and cleanliness support.
• Coordinate with the kitchen for guest food orders and pickups.
• Liaise with Stewarding for silverware supplies.
• Work with bars for beverage requests.
• Coordinate with stores for material requirements.

Team support and training

• Monitor the performance of new waiters and waitresses in service delivery, POS posting, audit tasks, and cash balance reporting.
• Support the on-the-job training of new joiners and cross-trainees in the food and beverage department.

General expectations

• Report to duty on time according to the weekly roster.
• Communicate clearly with all departments to keep operations running smoothly.
• Attend all required meetings, trainings, and briefings.
• Look for ways to improve service and enhance offerings so guest expectations are exceeded.
• Follow safe work practices and report any health and safety concerns to the line manager or HR manager.
• Ensure food and beverage presentation, quality, and portioning remain consistent with hotel standards.
• Support administrative tasks such as reservation handling, special orders, and banquet booking requests, including on holidays and special occasions.
• Respond to client requests promptly and in line with service standards.
• Keep the work area clean, professional, and well organized.
• Help improve guest satisfaction by acting on feedback and making service adjustments.
• Maintain accuracy in cash handling and all financial transactions.
• Present yourself professionally and demonstrate commitment to core values.

Education and experience

• A bachelor’s degree in hotel and restaurant management, tourism, or another hospitality qualification is preferred.
• Experience in a luxury hotel or upscale restaurant is an advantage.
• Food safety and hygiene certification is preferred.
• Strong spoken English is required; other languages are beneficial.

Physical and work conditions

• The job requires the ability to stand and walk for long periods.
• Ability to lift and carry service equipment safely is needed.
• Shift work, weekends, and public holidays are part of the schedule.

Performance measures

• Guest satisfaction results, including Medallia and Guest Love.
• Brand audit and quality assurance compliance.
• Consistency in service delivery and teamwork.
• Adherence to SOPs and grooming standards.

Additional note

Candidates who do not meet every stated requirement are still encouraged to consider the opportunity if they feel well suited to the role.