- Deneyim
- Herhangi
- Maaş
- —
- Açılışlar
- 1
- Yayınlandı
- 1 saat önce
- Work mode
- Ofiste
- Eligibility
- Candidates who are motivated to work in hospitality and align with Hilton’s values of service, integrity, leadership, teamwork, ownership, and urgency are suitable for this role.
- Resume
- Required to apply
Where you'll work
İş tanımı
Role overview
As a Front Office Clerk at Hilton in Dubai, you will be the first point of contact for guests and play a key role in creating a welcoming, smooth, and memorable stay. Your work will focus on handling arrivals and departures efficiently while delivering the warmth and service expected from a hospitality brand.
Key responsibilities
- Welcome arriving guests, confirm their details, complete check-in formalities, allocate rooms, issue keys, and coordinate welcome assistance or bell service support when needed.
- Manage guest departures by checking charges, processing payments, generating receipts, and using the point-of-sale system with accuracy.
- Answer questions about the property, room categories, pricing, offers, and nearby local information so guests can make informed decisions.
- Use upselling methods to suggest hotel facilities and services in a way that supports higher room and service revenue.
- Respond promptly to guest needs, handle concerns with care, and keep guest messages and communications organized and timely.
Qualifications and expectations
Hilton looks for team members who bring genuine hospitality, strong integrity, a leadership mindset, collaborative spirit, personal accountability, and a sense of urgency in day-to-day work. Success in this role depends on consistently doing the right thing, supporting teammates, and acting quickly and thoughtfully in guest-facing situations.
About the company
Hilton is a global hospitality leader known for creating exceptional guest experiences and an engaging workplace for its team members. With more than 3 billion guests welcomed worldwide, the company remains committed to its founding purpose of bringing the light and warmth of hospitality to every stay. Its culture has been recognized repeatedly by Great Place to Work and Fortune for excellence as a workplace.
Additional information
This is a full-time, on-site position based in Dubai, Dubai, United Arab Emirates. No salary, openings, start date, or application deadline were specified in the source information.