HRIS Associate

Role overview

The HRIS Associate is an important part of the Human Resources Information Systems function, supporting Workday HCM and connected HR technology tools. In this remote role, you will act as the first line of support for employees and managers who need help with Workday transactions, navigation, employee data maintenance, and general HRIS questions. More advanced matters involving configuration, integrations, or compliance will be handed off to senior HRIS colleagues.

The role calls for someone with a solid HRIS foundation, strong accuracy, sharp problem-solving skills, and a service-oriented approach. You will help protect the quality, reliability, and usability of HR systems that support a global workforce of about 6,000 employees. Curiosity, continuous improvement, and a willingness to look for better ways to work are highly valued.

HRIS support and case handling

• Act as the main contact for Workday support requests, resolving Tier 1 and Tier 2 issues tied to navigation, self-service tasks, employee data changes, and access permissions.
• Route more complex system, configuration, or compliance matters to senior HRIS team members, making sure the issue is well documented and next steps are clear.
• Create and update knowledge base articles, FAQs, training resources, and user guides that encourage self-service and help reduce support volume.
• Guide employees and managers through Workday processes such as onboarding, job changes, performance activities, and employee exits.

Data accuracy and HR transactions

• Complete routine HRIS transactions with accuracy and efficiency, including position updates, employee record changes, organizational changes, and workforce lifecycle events.
• Run regular data checks to find, review, and correct quality issues, duplicate records, and missing data.
• Work with Payroll, Benefits, and HR Operations to maintain timely and accurate data that supports downstream processes.
• Help with data imports, bulk updates, and system uploads as directed by senior HRIS analysts.

Reporting and analytics

• Prepare standard and ad hoc HR reports for HR Business Partners, Payroll, leadership, and other stakeholders.
• Support the development and upkeep of basic custom reports and dashboards in Workday.
• Ensure reporting work follows privacy, confidentiality, and security expectations.

Testing and system upkeep

• Take part in Workday release testing by completing assigned test cases, checking outcomes, and recording results.
• Support regression testing for configuration changes, integrations, and platform enhancements.
• Assist with user acceptance testing for new HR technology rollouts and process updates.

Process improvement and user experience

• Look for ways to improve HRIS workflows, employee transactions, and support processes so they are faster and more user-friendly.
• Keep up with Workday updates, HR technology trends, and best practices, and share relevant ideas with the team.
• Maintain current process documents and standard operating procedures so they stay practical and usable.
• Contribute to HRIS projects and improvement efforts with a focus on innovation, efficiency, and operational quality.

Qualifications

A bachelor's degree in Human Resources, Information Systems, Business Administration, or a related discipline is required. The right candidate should be highly detail-oriented, capable of handling data entry and transaction processing with a strong level of accuracy, and able to show initiative and curiosity while spotting opportunities to improve processes. You should be comfortable managing several priorities, meeting deadlines, and communicating well in a fast-moving remote setting.

Strong Microsoft Office skills are expected, especially Excel, including functions such as VLOOKUP and Pivot Tables.

Preferred experience

Prior experience of 1 to 3 years in HRIS, HR Operations, HR Shared Services, or another HR support environment is preferred. Experience with Workday HCM, whether from an end-user or support perspective, is also preferred, along with exposure to data uploads, custom reporting, and basic system administration tasks. Experience supporting global or multi-entity organizations, familiarity with HR compliance topics such as GDPR, ACA, and OFCCP, and use of ticketing or service desk tools are all advantageous.

Core competencies

• Customer service mindset: delivers timely, employee-friendly support that improves the overall experience.
• Continuous improvement mindset: asks questions, looks for root causes, and finds ways to make systems and workflows better.
• Accuracy and detail orientation: consistently produces precise work and protects data quality.
• Learning agility: adapts quickly to new tools, changes, and process updates while building HRIS knowledge.
• Collaboration: partners effectively with HR, Payroll, Benefits, IT, and other teams to resolve issues.
• Ownership: follows issues through to completion and communicates status proactively.

Additional information

This is a remote, full-time position based in Pennsylvania, United States.

No stipend or salary amount was provided in the source information.