Manager, Client Success

About the Company

WithMe, Inc. provides technology-enabled amenities that make everyday services easier for clients and their guests. The company operates remotely first, places a strong emphasis on work-life balance, is profitable, and serves all 50 states. It has also appeared on the list of the 5,000 fastest-growing private companies in the United States for three years in a row and has been recognized as a top employer by the National Apartment Association.

The company’s brands include PrintWithMe, an automated printing service available in coffee shops, co-working spaces, and multifamily apartment communities nationwide, and SipWithMe, a specialty coffee solution designed for multifamily, coworking, and other business settings. WithMe is growing rapidly and works with many of the National Multifamily Housing Council’s Top 50 managers and owners, including Lincoln Property Company, Greystar, Fairfield, Avenue5, and others.

Role Overview

WithMe is looking for a Manager, Client Success to guide, build, and expand a high-performing Client Success team while improving operations and supporting long-term client satisfaction. This is a fully remote, high-impact position with responsibility for team leadership, staffing, service quality, and client lifecycle performance. The role combines people management, cross-functional collaboration, and data-driven decision-making to improve efficiency, lower churn, and create a consistently strong client experience. It also involves using performance insights to influence hiring and development, while working with senior leaders to shape the future of Client Success.

Key Responsibilities

• Lead and coach junior team members, including formal performance reviews and individual growth planning.
• Set staffing plans, assign workloads, and design coverage models to keep operations running smoothly.
• Drive process and operational improvements that strengthen efficiency, service quality, and scale.
• Review performance data and trends, then turn findings into practical action plans.
• Work closely with Operations, Sales, Marketing, and Product teams to fix recurring issues and improve the client journey.
• Support hiring, promotions, and corrective action decisions together with leadership and the People Team.
• Share regular operational reports and updates with senior leaders.
• Represent the Client Success function in client conversations, internal discussions, and cross-functional planning.

Requirements

• At least 7 years of experience in client experience, customer success, or operational leadership.
• Minimum 3 years of experience managing people, with a track record of improving team results.
• Demonstrated ability to run operational initiatives that produce measurable results.
• Strong analytical ability and experience turning data into strategy and action.
• Experience working with senior stakeholders and influencing outcomes across functions.
• Proven success in coaching, reviewing, and developing team members.
• Excellent written and verbal communication skills, including presenting updates to senior leadership.
• Strong judgment, emotional intelligence, and follow-through in a fast-moving remote setting.
• Ability to plan staffing, workload distribution, and team coverage effectively.
• Genuine interest in client experience, operational excellence, and team building.
• Startup or technology-company experience is preferred.
• SaaS or multifamily industry experience is a plus.

Compensation and Benefits

The base pay range for this role is USD 103,000 to 113,000 per year, depending on location, experience, and qualifications. An annual bonus opportunity is also included.

Full-time employees may be eligible for the following benefits and perks:

• Mostly remote work, with some roles potentially requiring residency in a particular region.
• Employee equity.
• Company values centered on performance, customer obsession, candor and transparency, and respect.
• Open communication from leadership.
• A collaborative, intelligent, and forward-looking team environment.
• Direct opportunity to make a meaningful impact during company growth.
• In-person team events and chances to connect with coworkers.
• Comprehensive medical, dental, and vision insurance.
• Retirement plan with company match.
• Life insurance and disability coverage.
• FSA and HSA account options.
• Annual training and education allowance.
• Flexible vacation for full-time salaried exempt employees and competitive paid time off for hourly nonexempt employees.

Additional Information

WithMe states that interviews may be recorded in audio and/or video format to support transparency and accuracy during evaluation. Consent will be requested before recording. Candidates may decline recording and still continue, though this could limit the depth of review or require extra steps in the hiring process.

WithMe is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other protected characteristic covered by law.

The company offers reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs. Candidates who need support during the application or interview process should contact the recruiting team.

As part of recruitment, WithMe collects and processes applicant personal data in a transparent, secure, and lawful manner. This may include contact information, employment history, references, and any other data needed to assess candidacy. California residents have rights under the California Consumer Privacy Act, including the right to know what personal data is collected, request deletion, and opt out of sale. WithMe states that it does not sell applicant or employee data.