Manager, Office Experience & Facilities

About the Company

EQ Bank is part of a challenger-minded Canadian banking group that focuses on fresh ideas and modern financial solutions. The organization serves more than 800,000 customers across Canada through Equitable Bank, and its wholly owned subsidiary, Concentra Bank, supports credit unions that serve over six million members. Together, the businesses manage and administer more than $142 billion in assets. EQ Bank’s digital platform has been recognized among Canada’s top banks on the Forbes World's Best Banks list since 2021.

Role Overview

This is a full-time, on-site position based in Toronto and reports to the Senior Director, Office Experience & Facilities. The Manager, Office Experience & Facilities is responsible for creating a consistent, high-quality workplace experience across the Toronto headquarters and five regional offices. The role brings together hospitality-style workplace leadership, facilities management, compliance oversight, and workplace planning in a multi-location setting.

The successful candidate will help ensure every office runs safely, efficiently, and in a way that reflects the bank’s service-focused culture. Strong AutoCAD skills, experience with tenant and landlord coordination, and familiarity with LEED/WELL standards, accessible design, and occupational health and safety practices are important for this role.

Key Responsibilities

• Lead office experience and facilities operations across the head office and regional locations.
• Oversee space planning activities and support workplace strategy across a multi-site environment.
• Manage health and safety programs and help maintain safe, compliant workplaces.
• Coordinate vendor relationships and ensure service delivery meets expectations.
• Handle landlord interactions and tenant-related matters effectively.
• Support the daily operation of office environments so they remain efficient, consistent, and well maintained.
• Use AutoCAD to assist with space planning and workplace layout needs.
• Contribute to initiatives related to accessible design, LEED/WELL considerations, and workplace standards.

Requirements

• Experience in office experience, facilities management, workplace operations, or a similar function.
• Strong working knowledge of AutoCAD.
• Background in managing tenant-landlord relationships.
• Understanding of health and safety programs and compliance requirements.
• Familiarity with LEED/WELL principles and accessible design concepts.
• Ability to operate effectively in a multi-office environment.
• Experience combining workplace hospitality with hands-on facilities leadership.
• Capacity to work on-site five days per week.

Perks and Benefits

• Competitive discretionary bonus.
• Market-leading RRSP match program.
• Medical, dental, vision, life, and disability coverage.
• Employee Share Purchase Plan.
• Maternity and parental top-up support.
• Generous vacation and personal days.
• Virtual events to connect with coworkers.
• Professional development and a structured career development program.
• Opportunity to join a fast-growing fintech and help shape a new banking experience.

Additional Information

The organization is committed to inclusion and believes that diverse experiences and perspectives strengthen the team. It also supports employee growth both professionally and personally.

The recruitment process and workplace are intended to be barrier-free, and accommodations can be requested for the application process and beyond.

All selected candidates must successfully complete a criminal background check and a credit check before hire. Only candidates whose qualifications closely match the role will be contacted.