Operations Director (F&B)

Role overview

The Operations Director will steer the business across operational, commercial, and financial dimensions. This role carries full accountability for profit and loss performance, operational effectiveness, and the management of key principal relationships, with the goal of accelerating growth and strengthening brand value.

Strategic and commercial leadership

• Create and implement business strategies that support long-term growth, stronger profitability, and expansion into new markets.
• Guide the business toward revenue goals and operational performance targets.
• Spot opportunities for expansion through new outlet launches, market development, and process improvements.
• Contribute to long-range planning, including budgets and forecasts.

P&L ownership

• Oversee and track the business profit and loss statement.
• Review sales, profitability, labor spend, food cost, operating expenditure, and cash flow trends.
• Introduce measures that improve margins, raise efficiency, and deliver stronger returns.
• Work with Finance and franchise partners to assess business results and execute corrective actions where needed.
• Prepare business performance updates and present them to senior leaders and brand principals.

Cross-functional leadership

• Collaborate with Marketing, Supply Chain, Procurement, HR, Finance, IT, and Training functions.
• Ensure effective rollout of promotions, product introductions, digital programs, and operational initiatives.
• Promote innovation, technology adoption, and ongoing process improvement.

Stakeholder and brand management

• Maintain adherence to brand standards, operating procedures, quality benchmarks, and service expectations.
• Keep management and brand principals informed on operating performance, sales outcomes, profitability, and growth plans.
• Oversee brand operations audits.
• Align local market execution with the strategic direction of the brand principal.

Leadership competencies

• Strategic thinking
• Focus on results
• Customer-first mindset
• Sound decision-making
• Accountability
• Resilience and adaptability
• Team collaboration
• Strong communication and influence
• Commitment to continuous improvement
• Executive presence

Requirements

• 10 to 15 years of relevant experience in F&B, hospitality, or a comparable multi-outlet environment, including at least 5 years in a senior leadership position.
• Clear success in running business operations, handling P&L responsibility, growing revenue, controlling costs, and improving efficiency.
• Strong knowledge of restaurant operations, brand compliance, service quality, and customer experience.
• Prior exposure to working with brand principals, senior leaders, and cross-functional teams.
• Strong commercial judgment with the ability to build strategies, interpret performance data, and identify new growth avenues.
• Proven ability to manage large teams, strengthen accountability, and shape a high-performance culture.
• Excellent communication, negotiation, stakeholder management, and influencing abilities.
• Strong capability in problem-solving, decision-making, and leading change.
• Able to thrive in a fast-moving environment and juggle multiple priorities effectively.
• A degree in Business Administration, Hospitality Management, F&B Management, or a related field is preferred.

Additional information

This position is based in Singapore, Singapore. Employment is full-time and onsite. No stipend or salary details, openings count, start date, application deadline, or extra perk information were provided.