Quality Technician

Role overview

This position supports the creation, upkeep, and improvement of manufacturing and packaging processes so that product quality is consistently maintained. The role works across quality planning, incoming and outgoing checks, supplier coordination, and continuous improvement activities.

Quality planning

• Help standardize processes by preparing work instructions, test methods, product specifications, and qualification plans.
• Apply knowledge of BRCGS, ISO 9001, ISO 14001, and ISO 45001 requirements and assist in putting the systems into practice.
• As part of the food safety team, contribute to updates of hazard analysis and risk assessments.
• Review supplier performance each month and communicate findings to suppliers.
• Coordinate with suppliers on quality issues and corrective/preventive actions.
• Carry out internal audits according to the audit calendar and track follow-up actions.
• Regularly review product specifications and update quality plans, test methods, and COA templates as needed.
• Review and refresh mold and product health reports every quarter.
• Log customer complaints, work with internal teams to identify root causes, and ensure suitable corrective actions are implemented.
• Prepare monthly health reports for laboratory measuring equipment.
• Monitor calibration status and coordinate calibration work with suppliers when required.
• Carry out migration testing and microbiological tests as needed.

Quality control

• Support approval of products and raw materials with suppliers and maintain trial records for incoming materials.
• Perform incoming material inspections and update records in the system.
• Inspect approved products against the quality plan and prepare reports using laboratory equipment.
• Issue a certificate of analysis for each batch before dispatch.
• Conduct special or ad hoc inspections when assigned by the department head.
• Record all incidents and follow up on corrective and preventive actions.
• Carry out periodic microbiological swab tests in identified areas.
• Assess machine capability and keep records of the findings.

Quality improvement

• Support final product quality reviews, including design reviews and customer quality checklists.
• Take part in project meetings and share updates on quality-related matters.
• Provide regular progress updates to internal and external stakeholders on process development and improvement projects, including risks, dependencies, milestones, and next steps.
• Maintain a log of major changes that may affect product or process quality.
• Train operations staff on selected topics as needed.
• Help the operations team identify improvement opportunities in capacity, productivity, and cost by using lean and Six Sigma methods and best-practice approaches.
• Develop and publish process documentation that reflects best practices.

Additional responsibilities

• Participate in meetings, planning sessions, operational reviews, training programs, and other activities assigned by the department head.
• Ensure full compliance with safety, quality, food safety, and environmental requirements under the global QHSE management system, along with ISO and local regulatory standards.
• Keep project documents and records current, maintain traceability and retrieval, and ensure all work follows ISO and internal management procedures.
• Track industry trends, equipment developments, process innovations, and emerging technologies, and propose initiatives that create new opportunities.
• Continue building professional knowledge through trade shows, learning opportunities, reading industry publications, maintaining networks, and joining professional bodies.
• Carry out other duties assigned by the line manager and business heads.

Requirements

Applicants should hold a diploma in engineering, preferably chemical engineering, and have 0 to 1 year of experience in packaging or manufacturing processes and technologies. The role also calls for familiarity with process improvement methods, lean manufacturing, continuous improvement programs, quality systems and procedures, project management concepts, strong analytical and data review skills, problem-solving ability, and an added advantage if the candidate has experience with ERP systems.

Education

Diploma in engineering, preferably Chemical.

Experience

0-1 years in packaging or manufacturing processes and technologies.

Work environment

This is a full-time, onsite role based in Dammam, Eastern, Saudi Arabia.