Representative, Administration Center

Overview

American Airlines is hiring for an administrative role within the Workforce Administration team in the Technical Operations division. The position supports represented Tech Ops employees as well as the leadership group, contributing to the smooth operation of a busy office environment. This role is suited to someone who enjoys organized, fast-paced work and handling a variety of administrative tasks.

Compensation

The annual pay range for this position is $35,000 to $43,000.

Key Duties

This role involves preparing and updating department reporting, handling payroll-related work in Workbrain, and supporting scheduling and attendance processes. The position also includes customer-facing administrative support, office coordination, and time-sensitive processing work.

• Maintain department reports such as weekly headcount summaries and daily manpower tracking.
• Support payroll administration through the Workbrain system, including time coding and shift schedule management.
• Handle overtime, field trip, and shift swap processing in line with collective bargaining rules and system requirements.
• Process vacation adjustments based on leadership direction, contract guidelines, and Workbrain procedures.
• Respond to internal customer needs through phone, email, and in-person inquiries.
• Welcome and guide team members and outside visitors.
• Monitor office supplies and place orders when inventory needs replenishing.
• Submit requests for computer and system access.
• Sort, track, and file records and correspondence.
• Complete urgent requests accurately and on time.
• Communicate effectively with senior leadership regarding operational questions and issues.
• Comply with FAA criminal background screening requirements for unescorted access to the airport SIDA area, if applicable.
• Obtain required airport authority and/or U.S. Customs security badges, if applicable.
• Be available for shift work, including nights, weekends, and holidays if needed.
• Travel as needed for professional development.

Required Qualifications

Applicants should have a high school diploma or GED, prior administrative experience, and working knowledge of Microsoft Office tools such as Word, Excel, and PowerPoint.

Preferred Background

It is preferred that candidates have at least one year of experience in an office environment and either an associate degree or equivalent professional experience.

Knowledge and Skills

The ideal candidate should understand workforce collective bargaining agreements, be comfortable using Workbrain or similar time-and-attendance systems, and be able to prepare professional correspondence and formatted reports. Strong organization, prioritization, confidentiality, sound judgment, and the ability to work well under pressure are important.

Benefits

American Airlines offers travel privileges, health coverage, wellness resources, retirement savings support, and additional employee perks.

• Travel benefits for you, your family, and your friends across the airline network.
• Medical, dental, prescription, and vision coverage starting on day one, plus access to virtual care and flexible spending accounts.
• Wellness programs and support resources.
• 401(k) plan access upon hire, with employer contributions available after one year depending on workgroup.
• Additional benefits including employee assistance, pet insurance, and discounts on hotels, cars, cruises, and more.

Equal Opportunity and Culture

American Airlines emphasizes inclusion and diversity as a core part of its workplace culture. The company supports employee connection through more than 20 Employee Business Resource Groups and aims to create a welcoming environment where team members can do their best work.

Additional Notes

This posting notes that the job duties listed are not exhaustive and may be adjusted by management as needed, subject to any legal or collective bargaining obligations. The role may also require collaboration on other tasks relevant to the position.