Store Manager

Role summary

Damas Jewellery is hiring a Store Manager for its Buraidah location in the Qassim Region. This opportunity is available only to Saudi nationals. The role centers on driving store sales, profitability, operations, asset protection, and team performance while maintaining the brand’s service and operational standards.

About Damas Jewellery

Founded in 1907 and headquartered in Dubai, Damas Jewellery is one of the Middle East’s most established jewellery retailers. The company runs 300 stores across the GCC and has a workforce of more than 2,000 people. Its range includes over 40 well-known international brands, along with in-house collections designed for different occasions.

Key responsibilities

• Lead the store toward sales and KPI targets while ensuring full alignment with DAMAS operating standards.
• Build strong product knowledge across DAMAS and competitor offerings and use that knowledge to provide excellent customer service.
• Keep stock records accurate and maintain 100% inventory correctness.
• Enforce store schedules, attendance, grooming, and opening/closing discipline.
• Safeguard store keys and make sure all security measures, including CCTV and alarm systems, remain in proper working order.
• Share sales plans with the team clearly and ensure every sales associate contributes to the target.
• Support customer handling by identifying needs, giving correct product and pricing details, and helping resolve sales issues.
• Maintain store presentation, cleanliness, display quality, and overall brand compliance.
• Check that equipment such as scales, calculators, diamond testers, and related tools function accurately.
• Control stock through regular jewellery and certified diamond counts, audit reporting, stock-taking, and inspection of pieces that need cleaning, polishing, rhodium treatment, or other corrective work.
• Remove any non-compliant items from display or stock whenever required.
• Ensure invoicing is correct and that cash and credit transactions show no discrepancies.
• Track repair orders in Navision and follow up to make sure deliveries happen on time.
• Review customer bookings at least twice each month.
• Follow Blueprint and all other store operating procedures without exception.
• Keep sufficient packing materials for branded and non-branded jewellery, store them correctly, and escalate shortages immediately.
• Manage petty cash in line with Finance rules and submit approvals on time.
• Address employee concerns according to HR policy and keep the team engaged and motivated.
• Conduct annual performance reviews in line with DAMAS standards.
• Support succession planning by developing a strong talent pipeline and staying informed about current market trends.

Requirements

• A bachelor’s degree or an equivalent qualification is preferred.
• At least 5 years of relevant professional experience is required.
• Strong command of English communication is needed.
• The candidate should have a pleasant personality and a positive attitude.
• Excellent interpersonal, negotiation, and sales abilities are essential.
• The role calls for a highly proactive approach and strong supervisory capability.
• Experience in motivating teams and managing people effectively is important.
• Solid knowledge of products and the market is expected.

Additional information

This position is open only to Saudi nationals.

Location: Buraidah, Qassim Region.