Store Manager

Role overview

This position is for a store leader in Pune Division, Maharashtra, India, responsible for running retail operations to drive sales, control costs, protect inventory, and maintain excellent customer experience and store standards.

Key responsibilities

• Drive store sales above target by keeping products available, merchandise well presented, customers well served, and the overall store environment at a consistently high standard.
• Keep operating costs within budget through careful planning, efficient use of resources, and minimization of wastage.
• Limit shrinkage to within budgeted norms by following proper stock control practices and maintaining vigilance without reducing service quality.
• Make sure the store and its workforce comply with company policies and all relevant laws, including licensing, employment law, wage and working-hour rules, working conditions, human rights, and equal opportunity requirements.
• Maintain strong retail execution across the store, including planogram compliance, operating-hour discipline, hygiene, health and safety, security, product availability, ticketing, visual merchandising, and staffing.
• Share timely qualitative and quantitative reports with management on customers, sales, inventory, competition, promotions, and related matters to support strategy and decision-making.
• Implement marketing activities, promotions, and visual merchandising plans at store level.
• Ensure company assets in the store are properly maintained, tracked, and used to maximize value.
• Manage inventory so stock is accurately recorded, available for sale, financially productive, and protected from ageing and waste.
• Contribute to planning, budgeting, and forecasting to support the business planning process.
• Ensure people-related administrative work such as scheduling, attendance, leave, performance management, and grievance handling is completed accurately and on time.
• Lead the store team through coaching, mentoring, team building, and support for personal and professional growth to improve engagement, retention, and readiness for business expansion.
• Create customer delight by maintaining a strong retail environment, product availability and presentation, effective staff interaction, quick resolution of complaints, and fast checkout experience.

Additional information

The role requires close attention to retail operations, compliance, inventory control, reporting, and team leadership to sustain business growth and customer loyalty.