Till Assistant

Role overview

Join Qatar Duty Free in Doha as a Till Assistant and become part of a large, award-winning retail environment at Hamad International Airport. The role focuses on handling checkout operations smoothly, supporting sales at the cash desk, and delivering a high standard of service to shoppers and travelers.

Qatar Duty Free offers a retail destination with more than 90 boutiques and value-focused stores, along with over 30 restaurants and cafés across more than 40,000 square meters in one of the world’s leading airports.

Key responsibilities

• Make sure the cash float matches records and that every entry into the POS system is captured correctly.
• Complete customer payments quickly and accurately using the store POS, while always providing receipts to the customer.
• Handle cash, traveler’s cheques, credit cards, and other payment types carefully and securely.
• Keep cash and all related paperwork protected at all times.
• Be accountable for any cash differences identified at the end of the shift.
• Support other duties in the department as assigned by the Head of Department.
• Deliver excellent service to both Qatar Duty Free / Qatar Airways Group customers and airport passengers so they leave with a positive impression.
• Address customer queries, complaints, or issues promptly and appropriately.
• Process transactions efficiently so that checkout and packing take as little time as possible.
• Maintain strict confidentiality for company records, data, documents, and statistics.
• Escalate any security concern or breach to the Supervisor or Duty Manager immediately.
• Help maintain strong security over stock and cash throughout the shift.
• Stay aware of theft-prone zones and identified hotspot areas.

Qualifications and experience

The ideal candidate should have basic literacy and numeracy skills, along with English communication ability. This is an entry-level role, so prior job-related experience is not required.

Previous experience in retail or customer service is preferred.

Job-specific skills

• Strong command of spoken and written English
• Basic computer literacy
• Customer-focused communication
• Good interpersonal skills
• Fundamental product awareness
• Friendly and approachable manner

About the employer

Qatar Airways Group has grown from a small fleet into a global business operating across 12 different areas. The organization is known for rapid expansion, record-setting performance, and an ambition to keep pushing beyond what has been done before.

Additional information

Reference number: 2600005S

Location: Qatar, Doha

Job family: Customer Service

Closing date: 2026-07-31

Working conditions

This is a full-time, onsite position based in the Doha Metropolitan Area.

Application note

This opportunity is for an ambitious retail professional who wants to work in a fast-paced airport retail environment and contribute to customer satisfaction, sales support, and secure cash handling.