Vice President Operations

Company Overview

GenesisOS Labs develops The Genesis System, an automation-focused platform built for founders, operators, and teams that need practical operational outcomes. Its flagship product, GenesisOS, is a modular operating layer that helps users run automations, connect GBots, and manage workflows across on-premise, online, and hybrid setups.

The company creates GBots for research, operations, and customer-facing workflows, along with GCRM for automation-led customer management. It also delivers specialized automation solutions for healthcare and other regulated sectors, with an emphasis on local-first and audit-friendly implementations. In addition, GenesisOS Labs builds custom multi-bot systems for organizations with distinctive workflows or scaling requirements, helping teams automate without depending on deep engineering expertise or multiple disconnected SaaS products.

Role Summary

The Vice President Operations will lead full-scope operations for GenesisOS Labs’ products and services in a remote, full-time capacity. This position owns the design, rollout, and ongoing refinement of operational processes that support product delivery, customer onboarding, and post-sale support.

Working closely with company leadership, the role aligns operational execution with broader business strategy, manages budgets and performance tracking, and ensures resources are deployed effectively. The position also requires building and guiding operations teams, driving cross-functional initiatives, improving workflow efficiency and quality, and safeguarding a strong customer experience.

In addition, the role involves creating scalable systems and reporting structures that enable growth, compliance, and reliable execution in a remote-first environment.

Key Responsibilities

• Lead and improve end-to-end operational processes across the company’s products and services.
• Design, implement, and continuously refine workflows that support delivery, onboarding, and customer support.
• Partner with leadership to ensure operations are aligned with company objectives and growth priorities.
• Oversee budgets, operational performance, and key metrics to support informed decision-making.
• Allocate people, tools, and resources efficiently to meet business needs.
• Build, mentor, and manage operations teams to maintain execution quality.
• Drive cross-functional projects and ensure timely, reliable delivery of outcomes.
• Improve process efficiency, consistency, and customer experience standards.
• Create scalable operating systems and reporting mechanisms for growth and compliance.
• Support a remote-first operating model with disciplined execution and accountability.

Qualifications

• Strong background in operations management, including process design, workflow improvement, and team leadership.
• Experience with P&L oversight, budgeting, financial analysis, and ownership of operational results.
• Customer service orientation with the ability to protect and improve satisfaction levels.
• Strategic planning capability, including KPI definition, prioritization, and business alignment.
• Proven project management skills for coordinating cross-functional work and delivering on deadlines.
• Helpful experience in SaaS or automation platforms, as well as exposure to healthcare or regulated environments.
• Track record of scaling operations in remote or distributed organizations.
• Strong communication skills, data-informed decision-making, and comfort using modern collaboration tools.
• Bachelor’s or master’s degree in Business, Operations, Engineering, or a related discipline preferred.

Additional Information

This is a remote full-time position based in Newark, DE.