Warehouse Operations Manager

Role overview

The Warehouse Operations Manager will report to the Director of Operations and oversee the everyday running of the warehouse. The role is responsible for delivering strong operational results, meeting customer expectations, and staying within budget in a 24/7 single-client setting.

As the main contact for the customer, this leader will handle ongoing communication, address issues as they arise, and ensure service standards remain high in a demanding, fast-moving environment.

This position offers the chance to help launch and shape a new operation. The successful candidate will build processes, influence operating design, and take part in recruiting and developing the team. It calls for a practical, self-motivated manager who can work independently while also coordinating closely with on-site transportation teams in a shared facility.

The warehouse is a smaller site of about 16,000 to 17,000 square feet with roughly 20 team members working across multiple shifts.

Location and schedule

Location: Rocky View, Alberta. The schedule may change as needed, with Monday to Friday hours and more than 40 hours per week.

Key responsibilities

• Serve as the customer’s day-to-day contact, handling communication, resolving problems, and supporting strong customer satisfaction.
• Guide, coach, and develop supervisors and warehouse employees across a 24/7 operation.
• Help launch and continuously improve the operation by creating workflows, procedures, and practical best practices.
• Take part in hiring, onboarding, and team structure planning, including helping choose supervisory staff.
• Plan labour, manage schedules, and monitor performance to meet operational and financial goals.
• Track key performance indicators and drive improvement in productivity, service quality, and cost control.
• Work with transportation and terminal teams on site to keep operations aligned within a shared facility.
• Manage daily warehouse functions such as receiving, sorting, staging, and shipping returned pallets, totes, and other reverse-logistics items.
• Maintain compliance with company policies, safety expectations, and applicable regulations.
• Oversee inventory control and accuracy in a mostly manual environment that will gradually shift toward system-enabled processes.
• Contribute to the future rollout and improvement of a Warehouse Management System.
• Handle budget-related responsibilities, including labour, supplies, and operating costs, to support P&L targets.
• Create a positive workplace culture through clear communication and strong employee engagement.

What the employer is looking for

• Between 3 and 7 years of experience in warehouse, distribution, or logistics operations, including 3PL exposure.
• Background in a supervisory or leadership position, with proven team development experience.
• Strong client-facing experience and the ability to work with demanding customers.
• Experience in fast-moving, changing, or startup-style environments is strongly preferred.
• Ability to work with little day-to-day supervision, take initiative, and act as a self-starter.
• Solid problem-solving ability and the confidence to make decisions quickly in a changing setting.
• Working knowledge of warehouse functions such as shipping, receiving, and material handling.
• Experience using warehouse management systems.
• Financial awareness, including exposure to budgeting, cost management, or P&L ownership.
• Understanding of health and safety rules and best practices.
• Comfort using MS Office tools such as Excel, Outlook, Word, and PowerPoint.
• Strong verbal and written communication skills, with the ability to work effectively across all levels.
• Customer-first approach focused on service quality.
• Leadership, coaching, and team-building strengths.
• Strong organization, time management, and multitasking ability.
• Resilience and adaptability in a high-pressure environment with competing priorities.
• Collaborative working style and ability to partner across functions.

Perks and culture

• A cohesive team environment with a positive and hardworking culture.
• Real opportunities for career advancement.
• Company recognition programs that celebrate excellent service, teamwork, and core values.
• Employee discounts on hotels, car rentals, entertainment, gym memberships, phone plans, electronics, and more.
• Regular social events throughout the year, including summer barbeques and driver appreciation week.
• Community involvement through volunteering and donations to local charities.
• A stable business that has remained resilient through pandemics and economic downturns.
• Recognition as one of Canada’s Best Employers for six consecutive years.
• Recognition as a Top Fleet Employer for eight consecutive years, plus Employer of Distinction status for four consecutive years.

Additional information

Canada Cartage is committed to meeting accessibility requirements under the Accessible Canada Act. If accommodation is needed at any stage of the application process or employment, the company should be informed.

Only candidates selected for an interview will be contacted.

Before employment begins, the company will complete a criminal record check, verify education, and contact references.