Workplace Experience Coordinator

About Roku and the team

Roku is a leading TV streaming platform with a mission to connect the full TV ecosystem. The company helps viewers discover content, supports publishers in growing and monetizing audiences, and gives advertisers tools to reach consumers effectively. The Workplace Experience team focuses on creating an excellent day-to-day environment for employees and aims to deliver a workplace experience that stands out.

Role overview

As a Workplace Experience Coordinator, you will be the first person people interact with at the front desk. This role combines reception, guest support, administrative coordination, and general workplace support. You will help keep office operations organized, welcoming, and efficient while supporting internal teams and visitors.

Key duties

• Act as the primary front-desk contact for employees, guests, and visitors.
• Answer phone calls, welcome visitors, register them, and guide them to the right person or place.
• Work closely with Facilities and Security to support daily workplace operations.
• Keep reception coverage organized during standard desk hours: 8:30am-5pm Monday through Thursday and 9am-5pm on Fridays.
• Maintain a polished appearance, professional behavior, and an orderly reception area.
• Support office events, including planning and coordination.
• Manage meeting room calendars and scheduling needs.
• Handle badge and fob access administration.
• Assist with new-hire packets and seating arrangements for incoming employees.
• Support additional office tasks as needed.
• Follow office budget and spending procedures.

What the role calls for

The ideal candidate is personable, reliable, and comfortable in a customer-facing environment. You should be able to handle urgent situations calmly, juggle multiple tasks at once, and help improve how the office runs. The role may involve shift work, so flexibility is important. Roku is looking for someone with curiosity, a practical problem-solving mindset, and the ability to adapt quickly to changing needs while working across teams and external partners.

Experience and qualifications

• 1 to 3 years of reception experience.
• Strong verbal and written communication abilities.
• Professional, approachable, and team-oriented demeanor.
• Ability to work independently as well as collaboratively.
• Strong multitasking and organizational skills.
• Comfort with a fast-paced workplace and changing priorities.
• High school diploma or GED required.
• Experience with Microsoft Office tools, including Outlook, PowerPoint, Word, and Excel.
• Preferred familiarity with Jira, OfficeSpace, Zoom, Slack, and Canva.

Work arrangement

Roku follows a hybrid setup for this role. Team members are generally in the office Monday through Thursday, with Fridays available for remote work unless the role or office policy requires five in-office days.

Compensation and benefits

For candidates in New York, the estimated annual pay range for this position is $60,000 to $70,000. Final compensation may vary depending on skills, certifications, and location. This position is eligible for health insurance, equity awards, life insurance, disability coverage, parental leave, wellness benefits, and paid time off.

Accommodations and applicant notice

Roku welcomes applicants from all backgrounds and offers reasonable accommodations in line with applicable law. Candidates who need assistance during the hiring process can contact the company through the provided workplace relations email. Applicants also acknowledge that Roku may contact them about this role or similar opportunities and that their information will be handled according to Roku's Applicant Privacy Notice. Communication preferences can be updated by unsubscribing through the designated privacy contact.

Company culture

Roku describes its culture as fast-moving, collaborative, and focused on results. The company values strong execution, humility, humor, and a problem-solving mindset. Team members are expected to act boldly, move quickly, and work together to deliver practical solutions.