Administrative & Client Services Assistant

About the Center

The Mother Tongue Center in Abu Dhabi delivers Arabic language training through a broad learning model that links language study with local culture and regional context. Drawing on more than ten years of experience, the center works with diplomats, working professionals, and motivated language learners. Its CEFR-based curriculum, experienced teachers, and interactive learning resources are designed to make Arabic learning practical, engaging, and results-driven.

This position is a full-time, on-site Administrative Assistant role in Abu Dhabi with a strong client-facing component. It is not limited to desk-based support; the person in this role will often be the first contact for students and partners, so a professional manner will be important to the center’s image.

Role Overview

The Administrative Assistant will handle everyday office coordination, support client interactions, and provide administrative help at an executive level. The role includes appointment scheduling, responding to calls and messages, keeping records up to date, and helping the office run efficiently while ensuring clients have a positive experience.

Mandatory Requirements

Applicants must meet all of the following conditions to be considered:

• Fluency in Arabic and English, both spoken and written, is required.
• The candidate must already live in Al Khalidiya or be able to relocate to within walking distance of the center.
• The role requires a split shift schedule: morning from 8:00 AM to 1:00 PM and evening from 4:00 PM to 8:00 PM.
• Applications that do not satisfy these requirements will not be reviewed.

Key Responsibilities

• Oversee student sign-ups and manage course timetables.
• Reply to inquiries received through WhatsApp, email, and phone in a prompt and professional way.
• Act as a liaison between students, teachers, and management.
• Keep student and operational information accurate in the CRM platform (Zoho Bigin).
• Support coordination for placement tests and follow-up communication.
• Help prepare classrooms and ensure the center is ready for classes.
• Maintain a welcoming and high-quality front-desk experience for clients.

Qualifications and Skills

• Strong background in administration and coordination, including managing calendars, records, and routine operations.
• Excellent verbal and written communication, along with professional telephone manners.
• Prior experience in a client-facing environment such as education, training, or other service-oriented businesses is an advantage.
• Ability to communicate effectively across students, instructors, and management.
• Well organized, accurate, and able to solve problems proactively.
• Comfort using CRM systems and digital tools; experience with Zoho or similar tools is a plus.
• Capable of juggling several tasks and handling last-minute changes while staying structured.
• English fluency is essential; Arabic is a strong asset.

What Success Looks Like

• Students receive quick, clear, and professional responses.
• Class schedules are managed smoothly with few mistakes or delays.
• Client interactions remain consistent and well handled.
• Coordination between administration and instructors works efficiently.

Why Join Us

• Work in a professional and multicultural setting.
• Join a growing institute with ambitions across the region.
• Gain exposure to corporate and diplomatic clients.
• Contribute directly to stronger operations and a better client journey.

Compensation

The monthly salary for this position is AED 4,000.