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About the Role

Our client, a distinguished Zoho Advanced Partner based in Toronto, is seeking an experienced Business Analyst and Project Manager to join their growing team. This company excels in delivering top-tier services through Zoho technologies, focusing on implementation, solution design, third-party integrations, and data migration to Zoho platforms. This is a full-time, onsite position reporting directly to the CTO within a collaborative team of 10 individuals. Occasional travel to client sites and industry events may be required. Applicants must possess legal eligibility to work in Canada.

Responsibilities

Analyze and comprehend client business models and operational workflows.
Elicit and document detailed customer requirements.
Collaborate with Zoho experts to design effective Zoho solutions.
Support the sales team in technical pre-sales activities, including system demonstrations and proposal creation.
Define project scope, develop comprehensive project plans, and manage task backlogs.
Oversee project execution, ensuring adherence to timelines and milestones.
Lead and guide development teams and system configurators.
Produce essential project documentation.
Conduct testing of delivered solutions to ensure quality and functionality.
Develop training materials and deliver customer training sessions.
Perform basic configuration and customization of Zoho systems.

Requirements

A background in IT or software engineering is preferred.
Demonstrated experience in business analysis is essential.
A minimum of 4 years of experience in project management and development team leadership is required.
A minimum of 4 years of experience in implementing and configuring business software is mandatory.
Proven ability to engage with clients, conduct meetings, and lead workshops is a must.
Excellent English communication and verbal skills are necessary.
Experience in mapping and designing business processes is expected.
A solid understanding of data modeling, including ERDs and other design tools, is beneficial.
Familiarity with software configuration tools and development methodologies is advantageous.
Knowledge of software design and integration patterns is a plus.

Additional Information

Willingness to work within a small, dynamic, and flexible team environment.
Strong capacity for self-directed learning and continuous education.
Ability to manage multiple projects and tasks concurrently.
A proactive approach and a positive, "can-do" attitude are highly valued.
Excellent personal time management and prioritization skills are needed.
Comfort and skill in working within a multicultural setting and fostering strong collaboration.

Terms & Conditions

This is a full-time, onsite role located in Vaughan, Ontario.
The position reports to the CTO.
The company has a size of 10 employees.
Occasional travel may be required.
Candidates must be legally authorized to work in Canada.
The probation period is 3 months.

Business Analyst / Project Manager

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