Community Manager

About the Company

Houston Apartment Association is seeking a Community Manager for an onsite role in Houston, TX. The position reports to the Regional Manager and includes direct reports.

About BH

BH is a people-focused multifamily owner and operator that has grown from a small startup into one of the country’s largest commercial real estate organizations. Established in 1993, the company is known for a straightforward commitment to doing business the right way and investing in its people. BH now oversees more than 100,000 units, has over 2,800 employees, keeps its processes in-house, and has been recognized by Fortune as a top workplace for women, millennials, and diversity. The company continues to improve through innovation and a practical, can-do mindset.

BH values a welcoming, driven culture where teams aim high, pay attention to details, and take the work seriously while keeping a healthy sense of humor. The organization is proud of its progress and is looking for someone ready to help shape what comes next.

Role Summary

The Community Manager is responsible for leading the day-to-day performance of the property across financial, administrative, sales, marketing, and maintenance functions. The role requires consistent delivery of strong customer service, close adherence to company standards, and a professional, respectful approach with both internal teams and external residents. At BH, the manner in which work is completed is considered just as important as the final result.

Responsibilities

• Inspect the property on a regular basis to confirm company standards are being maintained and take action to keep the property compliant with safety and applicable industry, city, state, and federal regulations.
• Identify opportunities to improve operating efficiency, productivity, and profitability.
• Review market and economic conditions that may affect the property and apply leasing and marketing plans to support occupancy and revenue targets.
• Track and assess traffic logs, budget parameters, renewals, and marketing information to provide current and accurate reporting.
• Create and maintain resident retention efforts by communicating promptly, responding to concerns, and resolving service issues.
• Monitor resident satisfaction through in-person interaction and follow-up via calls, texts, or emails to support a positive living experience.
• Coordinate repair and maintenance requests and ensure service orders are handled appropriately.
• Check, inspect, and confirm the condition of vacant units.
• Oversee preventative maintenance programs and ensure they are implemented, followed, and documented according to BH guidelines.
• Work with the Regional Manager to build operating income and expense budgets aligned with ownership goals, cash flow needs, and leasing strategy.
• Ensure purchase order processes, expense tracking, approvals, and other financial systems follow BH policy.
• Make sure payables and purchase orders are processed accurately and on time.
• Review vendor statement balances, including balance forwards.
• Analyze monthly income and expense reports and explain any budget variances.
• Handle collection and documentation of revenues in line with lease obligations and ownership policies on receivables.
• Collect delinquent accounts quickly in accordance with BH policy.
• Prepare weekly and monthly operating reports, including petty cash, variance, leasing, renewal, and financial reports.
• Hire, train, supervise, develop, and mentor property staff in line with company policies and procedures.
• Conduct performance reviews and corrective action when needed.
• Perform any other duties assigned.

Requirements

• At least 3 years of property management experience overseeing up to 299 units in a single community.
• Prior leadership experience is required.
• Advanced proficiency with Microsoft Word, Excel, and related computer technology.
• Strong written and verbal communication skills.
• Ability to travel by car or plane about 20% of the time.
• High school diploma or GED is required; some college is preferred.
• Where required by law, a state leasing license must be held or obtained within the legally required timeframe.

Additional Information

This is a full-time onsite position based in Houston, TX. The work schedule is Monday through Friday, though hours may vary. The role is considered experienced-level. BH is an equal opportunity employer and supports a diverse and inclusive workplace. Compensation is set according to market conditions and may vary based on job-related knowledge, skills, and experience. Reported compensation in the source was not provided as a fixed amount.

Work Schedule

Monday through Friday, with possible variation in the schedule.

Equal Opportunity

BH is committed to inclusive hiring and values the varied voices within its community. The company supports diversity and continually updates its practices to provide a better place to work and live.