Customer Delivery Driver - Poole Extra

Role overview

In this position, you will represent Tesco on the road, delivering customer orders and providing a friendly, helpful service at people’s homes. The job is active and varied, combining driving with customer interaction and practical work. Each shift can look different, and you’ll be supported by managers and colleagues at base whenever needed.

Tesco welcomes applicants looking for flexibility, long-term stability, or a change in career direction. The role is open to a wide range of people, as long as they meet the driving and eligibility requirements.

Availability window

The expected working pattern for this role is:

• Sunday: 18:00 to 22:00
• Monday: 19:00 to 23:00
• Wednesday: 08:00 to 18:00
• Friday: 19:00 to 23:00
• Saturday: 18:00 to 22:00

You will be scheduled within these windows, and your exact shifts will be confirmed with 3 weeks’ notice. Tesco says it can also consider candidates whose availability is close to, though not exactly the same as, the times shown.

Pay and hours

The hourly pay begins at £14.18, rising to £15.45 per hour for stores located inside the M25. Depending on the location, additional payments may also be available. New starters are normally offered at least 16 guaranteed hours per week, and there may also be options for fewer hours, with a minimum of 12 hours per week.

What the job involves

• Delivering shopping orders to customers within their chosen time slot.
• Keeping the van, trays, and work area clean, organised, and free from litter.
• Checking that the vehicle is roadworthy before use and loading it correctly.
• Handling substitutions and short-code items by discussing changes with customers and arranging refunds when needed.
• Treating groceries and deliveries carefully as though they were your own.
• Letting customers know that substitutions will not cost them extra.
• Calling ahead if you expect to arrive early.
• Contacting the store or centre if you are likely to be 30 minutes or more late.

What Tesco is looking for

• A team-oriented approach and the ability to work well with colleagues.
• A warm, welcoming style with customers and co-workers.
• The ability to adapt quickly when customer needs change.
• Energy and drive to go beyond what is expected.
• Willingness to share ideas for improving the store and customer experience.
• A full or automatic UK, EU, or EEA driving licence held for at least 12 months, with no more than 3 penalty points.
• Ability to comply with GB Domestic Driving Rules.

Benefits

• Holiday starting at 20 days plus a personal day, increasing to 22 days after 12 months, plus bank holidays.
• Flexible working requests accepted from day one.
• Colleague Clubcard discounts of 10% and 15% at pay-day weekends, with potential savings of up to £2,000 per year and an additional card for family outside the home.
• Free wellbeing support covering mind, body, and life.
• Life cover worth five times pay, plus a pension with matching contributions up to 7.5%.
• A choice of benefits including discounts, shares, and cycle-to-work schemes.
• Uniform provided, along with policies that support different life moments.
• Access to colleague networks for support and inclusion.

About Tesco

Tesco aims to be the customer’s preferred way to shop, whether at home or on the move. The company describes its purpose as serving customers, communities, and the planet a little better every day. Tesco also emphasizes fairness, inclusion, and a workplace where people can be themselves.

Flexible working conversations are welcomed throughout the application process. Tesco also states that it is a Disability Confident Leader and offers an inclusive, accessible recruitment process.

Additional information

Applicants must have passed the school-leaver age for their country. Tesco notes that it can only accept candidates over 18 if the role requires working before 6:15 am or after 9:45 pm, or if the work involves areas such as the warehouse, beers, wines & spirits, counters, bakery, or driving roles.

Where applications are received in high volumes, the role may close earlier than the published end date. Individual feedback is only provided to candidates who attend an interview.

No external application links or site references are included here.