Customer Service Manager

Role overview

Eltex Elektrostatik GmbH in Weil am Rhein is seeking a Customer Service Manager to lead a customer-focused team and help shape the service experience across the business. The role is based in Weil am Rhein, Baden-Württemberg, Germany, with working hours of 38 to 40 hours per week.

This position suits someone who enjoys developing people, improving customer satisfaction, and making a measurable difference in service quality and business outcomes. You will have the chance to influence the customer journey, introduce improvements, and contribute to the company’s wider success.

About the company

Eltex is part of the global ITW static group and operates across Europe. The company focuses on solutions for controlling static electricity in industries such as plastics, packaging, converting, automotive, and printing. The work environment is described as friendly, practical, and informal, with short internal communication lines and a strong emphasis on committed teamwork.

What you will do

• Take charge of the customer service team and guide it toward delivering an excellent customer experience.
• Create, refine, and put into practice service processes, policies, and quality benchmarks.
• Review customer satisfaction data, evaluate feedback, and find ways to improve service performance.
• Manage difficult or escalated customer cases and bring complex issues to resolution.
• Measure, track, and present customer service KPIs and performance indicators.
• Work closely with other departments to improve the customer journey and encourage retention.

What the company offers

The role comes with a leadership position that carries real responsibility and room to influence outcomes. You will have the opportunity to coach and grow a successful team, apply your own ideas, and help improve internal processes.

The environment is collaborative and dynamic, with space for your input and opportunities for both personal and professional development. The package also includes competitive compensation and attractive employee benefits, along with a culture that values initiative, innovation, and teamwork.

Who this role is for

The ideal candidate is a people-first leader who enjoys motivating others and reaching goals together. You should be comfortable balancing customer expectations with business needs and able to communicate clearly while staying proactive and results-oriented.

Requirements

• A bachelor’s degree in Business Administration, Communications, or a similar field.
• At least 3 to 5 years of experience in customer service.
• Demonstrated success in managing teams and improving customer satisfaction.
• Strong communication and interpersonal abilities.
• Working knowledge of German and English.
• Solid analytical thinking and problem-solving skills.
• Capability to handle several projects and priorities in a busy, fast-moving setting.
• Experience with CRM systems and marketing automation tools is considered an advantage.

Additional information

Working schedule: 38–40 hours per week.

Application note: Interested candidates should send their CV along with their application to [email protected].