- تجربہ
- 3+ سال
- تنخواہ
- —
- کھلنا
- 1
- پوسٹ کیا گیا
- 1 گھنٹہ قبل
- کام کا موڈ
- گھر سے کام کریں۔
- اہلیت
- Professionals with 3+ years of customer service management or leadership experience, including those who have managed remote or distributed teams, are suitable for this position. Candidates should be comfortable working in startup or SaaS environments and handling customer operations at a strategic…
- دوبارہ شروع کریں۔
- درخواست دینے کی ضرورت ہے۔
ملازمت کی تفصیل
About the Company
This opportunity is offered through Huzzle, which matches strong talent with roles at leading businesses across the UK, US, Canada, Europe, and Australia. Their clients span startups, digital agencies, and technology-focused companies in areas such as SaaS, MarTech, FinTech, and EdTech. The selected candidate will join the client directly as an in-house team member rather than through an outsourcing arrangement.
Role Overview
The company is seeking a proactive Customer Service Manager to strengthen support operations and raise the overall customer experience. This position is ideal for someone who enjoys building high-performing teams, improving workflows, and using customer insights to shape better service outcomes and team growth.
Core Responsibilities
- Lead the day-to-day activity of the customer support function so customer issues are handled accurately and within target timelines.
- Guide, coach, and support team members through ongoing feedback and structured performance discussions.
- Track and evaluate performance metrics such as CSAT, response speed, and resolution success.
- Spot delays or friction points in the customer journey and introduce process changes that improve efficiency.
- Serve as the escalation contact for complex technical problems and urgent customer matters.
- Work closely with other teams to represent the customer perspective and help shape product enhancements.
- Handle hiring and onboarding activities for new support hires as the team expands.
Requirements
- At least 3 years of experience in customer service leadership or management.
- Experience leading remote or distributed teams successfully.
- Strong verbal and written communication skills with a balanced mix of empathy and clarity.
- Solid analytical ability and comfort using data to inform decisions.
- Working knowledge of modern help desk platforms such as Zendesk, Salesforce, or Intercom.
- Ability to stay composed and make clear decisions in challenging situations.
- Background in a fast-moving startup or SaaS setting.
- Good understanding of customer retention methods and churn reduction tactics.
Benefits
- Competitive compensation aligned with experience.
- Completely remote work setup with flexibility.
- Opportunity to contribute to a growing logistics business in a high-demand sector.
- Potential for long-term career development across operations and customer success areas.
- A hands-on role where your work has a direct effect on daily business performance.